Position Details
Position Information
| Recruitment/Posting Title |
Clinical Services Representative I |
| Job Category |
Staff & Executive - Administrative & Support - General |
| Department |
RSDM - Clinical Affairs |
| Overview |
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (
RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating universitywide,
RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Clinical Services Representative I within the Office for Clinical Affairs at the Rutgers School of Dental Medicine (
RSDM).
Under general supervision, the Clinical Services Representative I carries out a variety of front desk services related to cash collection and patient registration. In addition, the incumbent posts payments, enters and updates patient demographic and insurance information, and collects co-payments. The Clinical Services Representative I also serves as receptionist for the Screening area and any reception area of the Rutgers School of Dental Medicine, Office for Clinical Affairs. Additionally, the incumbent makes patient appointments and maintains patient schedules and records as they relate to clinical activities.
Essential Duties and Responsibilities include the following:
- Registers patients presenting for Screening and treatment at Rutgers School of Dental Medicine. Enters all biographic and insurance information into axiUm. Verifies patient identification as required by RSDM policies. Audits patient demographic data, address and telephone numbers.
- Obtains a copy of the patient Medicaid/Medicaid HMO card monthly, verifies and updates information as needed.
- Verifies patient private insurance eligibility.
- Ensures that the designated insurance copayment is collected before patient is seen.
- Responsible for the collection and posting of patient payments. Ensures that patient payments are recorded properly. Prepares computer receipts for patients.
- Keeps axiUm appointment book filled with patients as directed by Screening doctor.
- Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
- Prepares and balances receipts daily for the bank deposit. Endorses all checks with RSDM stamp and ensures that deposit is placed in a secure lock bag.
- Proves cash collections daily according to the procedures established by the Head Cashier.
|
| FLSA |
Nonexempt |
| Grade |
185 |
| Salary Details |
|
| Minimum Salary |
28.470 |
| Mid Range Salary |
28.970 |
| Maximum Salary |
29.840 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
|
| Standard Hours |
37.50 |
| Daily Work Shift |
Day |
| Work Arrangement |
This position requires a fully on-site work arrangement. |
| Union Description |
Teamsters 97 |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
PERS |
Qualifications
| Minimum Education and Experience |
- Three (3) years of progressively responsible clerical experience required, of which at least one (1) year must have been in a business setting involving billing and collection or medical insurance activities.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Prior experience accessing and retrieving information from a computer database required.
- ICD9 and CPT coding knowledge required.
- Demonstrated proficiency with billing and collection software required.
- Demonstrated quantitative orientation and strong background in financial transactions and record keeping required.
- Ability to understand and follow oral and written instructions required.
- Ability to work in a stressful environment while maintaining a professional demeanor and maintain a high-level of customer service orientation required.
|
| Preferred Qualifications |
- Prior experience in a physician's office or medical setting preferred for clinic-based assignments.
- Familiarity with medical terminology preferred.
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
PHYSICAL DEMANDS: Standing, walking, talking and computer data entry. Must be able to lift boxes up to 5 pounds.
WORK ENVIRONMENT: Loud noise, busy intake area.
|
| Special Conditions |
|
Posting Details
| Posting Number |
26ST1743 |
| Posting Open Date |
|
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers Biomedical and Health Sciences (RBHS) |
| Home Location Campus |
Newark (RBHS) |
| City |
Newark |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
medical insurance, life insurance, employee discount
Sep 10, 2026