Case Manager (on-campus)

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The salary range the University reasonably expects to pay for this position is $102,000 - $127,000.

This is a 100% campus-based position.

Initial applicant review will take place on or around September 15th, 2026. Posting may close any time after that up through final selection.

The University of California, Merced, is the newest of the University of California system's 10 campuses and one of the youngest universities to be designated an R1 research university. With approximately 9,100 undergraduate and graduate students, UC Merced is a smaller, more intimate campus compared to its sister campuses, while equipped and staffed as a cutting edge, 21st century research institution. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships and a growing community in the heart of the San Joaquin Valley, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked in the top 30 among the best public universities in the nation by U.S. News and World Report and #1 for social mobility by the Wall Street Journal, UC Merced is uniquely equipped to provide world class educational opportunities to dynamic and enterprising students in the Valley and throughout the state. In partnership with UC San Francisco, UC Merced has launched a rigorous medical education program that will supply the Valley with culturally competent providers dedicated to improving local access to quality care. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and is accelerating the continued economic development of the region.

The Office for the Prevention of Harassment and Discrimination (OPHD) is responsible for ensuring the University provides an environment that is free from discrimination and harassment (including sexual harassment and sexual violence) based on all protected categories and characteristics. In collaboration with campus partners, OPHD's work emphasizes a commitment to campus safety, fairness, due process, and trauma-informed practices. In collaboration with campus partners, OPHD's mission is to educate the UC Merced community on these issues, assist with prevention efforts, help campus departments pursue best practices for fostering a discrimination-free environment, and provide prompt and effective resolution of all complaints. OPHD provides analysis and guidance on all matters related to UC Merced's compliance with relevant federal and state laws and applicable University of California policies.

KEY RESPONSIBILITIES:

1. Manage all reports of discrimination and harassment (including sexual harassment and sexual violence) made to OPHD, using CaseIQ (case management system), from intake and assessment through resolution. This includes conducting initial reviews and intakes and determining whether they fall within OPHD's purview, responding to reports, identifying interim and supportive measures, and providing referrals as needed to campus resources or offices. Together with the Deputy Director, provide the Director with recommendations for courses of action.
2. Maintain CaseIQ and ensure compliance with systemwide protocols. Generate CaseIQ reports to present to campus leadership and for systemwide use. Together with the Deputy Director, analyze and interpret CaseIQ data to identify patterns, trends, and hot spots on campus, and provide recommendations to the Director on how to address them. Represent OPHD at systemwide CaseIQ meetings. Assist with gathering information/documents from CaseIQ for public records and other requests.
3. Together with the Deputy Director, co-chair bi-weekly Case Management Team (CMT) meetings with campus partners. This includes running reports for each CMT and requesting agenda items from campus partners.
4. Update and maintain OPHD website.
5. Monitor compliance with mandatory OPHD-related trainings, including managing SHAPE in CatCourses, lifting holds, and doing outreach to students who are not in compliance.
6. Serve as OPHD's representative on various campus and systemwide committees and workgroups.

*LI-RM1

• Bachelor's degree from an accredited university in a related area (required); and/or
• Advanced degree from an accredited university (preferred); and
• Three years of directly related experience in case management and Title IX or a related field, and the knowledge, skills, and abilities to successfully perform the responsibilities of this position. An advanced degree or JD is preferred, and may substitute for one year of experience (required).
• Excellent skills to logically analyze complex situations, apply relevant policies and procedures, and develop clear and concise recommendations for management or for reports.
• Excellent skills to exercise professional judgment and discretion when dealing with sensitive matters.
• Excellent skills to manage complex electronic case management systems in an office with a heavy caseload and high data volume.
• Excellent skills to comprehend, analyze, and interpret data to generate clear and concise reports to assist management in identifying and responding to patterns and trends on campus.
• Excellent attention to detail; ability to evaluate data for accuracy and completeness.
• Excellent interpersonal skills with the ability to interact in a positive manner with a diverse campus community using a high degree of tact, diplomacy, and discretion, with emphasis on flexibility and discretion.
• Strong knowledge of state and federal compliance issues, including discrimination, harassment, and sexual violence.
• Strong oral and written communication skills; ability to present detailed information and analysis in a clear and concise manner both in writing and verbally.
• Strong skills in negotiation, mediation, and decision-making. Demonstrated skills and techniques to recognize problem issues and situations and apply resourcefulness in finding appropriate solutions to implement problem-solving to mitigate potential negative effects and follow-through to ensure effective resolution.
• Strong knowledge of campus administrative structure and functions, policies, procedures, and practices.
• Strong working knowledge of and ability to effectively use/operate word processing, presentation, spreadsheet, database, email, calendar, internet software and applications.
• Ability to make decisions/solve problems exercising professional judgment; establish workload priorities to meet deadlines and work collaboratively and effectively.
• Skills in developing and presenting training material to diverse campus partners.

Background check required.

How to Apply:
An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Equal Employment Opportunity:
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/