Public Safety Telecommunicator - cert req'd - 2826

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Position requires Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

N/A

To ensure preservation of peace and public safety through various methods of providing and teaching work-shops to the campus community along with the enforcement of local policy, state and federal laws and by providing support and assistance to the Campus community during emergency or crisis situations.

The responsibilities of the Telecommunicator include but are not limited to, acting as the link between the public, Campus community and the Police; accurately relaying information to officers; answering calls for service via radio, telephone, emergency lines, alarm panels, and through person-to-person contact; providing general campus directions and information to visitors. Telecommunicators are responsible for documentation of all activity related to UNC-Pembroke Police Department regardless of its nature. Work involves receiving emergency and non-emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, operating the emergency notification system, and maintaining public safety communications logs and databases. Positions are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. These positions require the ability to multitask and to remain calm and composed in high-stress situations. Telecommunicators must maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances. Positions may require rotating, shift, weekend, holiday and/or overtime work. Positions are subject to call back in emergency situations. This position is a mandatory personnel position, which will be required to report for duty during adverse weather or emergency events, even if the university is closed.

Call Intake & Assessment

Dispatch & Coordination

Campus Safety Monitoring

Recordkeeping & Reporting

Customer Service & Support

*
Certification Requirements

Positions may require rotating, shift, weekend, holiday and/or overtime work. Positions are subject to call back in emergency situations. This position is a mandatory personnel position, which will be required to report for duty during adverse weather or emergency events, even if the university is closed.

Experience as a public safety telecommunicator. Current DCIN terminal operator certification. Basic Telecommunication Certification.

Certification as a Division of Criminal Information Computer Operator preferred or ability to become certified upon first available offer for the class. Basic Telecommunication Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission preferred.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.