Building & Security Lead

LOCATION: The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona

STATUS: Part Time/Non-Exempt

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on The Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION SUMMARY:

The Lead provides day-to-day supervision and work direction to Building & Security Attendants, including assigning and prioritizing work, coordinating staffing and coverage, providing coaching and performance feedback, addressing routine performance and attendance concerns, and ensuring required documentation is complete and accurate. The Lead assists the Facilities Director with hiring and formal performance evaluations.

QUALIFICATIONS:

• High School Diploma or equivalent is preferred.
• Three years of work experience in security, facilities maintenance, or a related field required.
• Previous experience leading, supervising, or providing work direction to employees preferred.
• Ability to train employees and provide day-to-day work direction.
• Ability to organize schedules and coordinate shift coverage.
• Excellent organizational skills with the ability to carry out multiple tasks efficiently and independently.
• Strong verbal and written communication skills.
• Service-oriented with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public.
• Maintain a non-judgmental attitude with customers, clients, and/or members of staff.
• Certification in First Aid, CPR/AED must be obtained within two months of hire and maintained throughout employment.
• Guard Card training must be completed within 30 days of the start of employment and maintained throughout employment.
• Successful background check is required.
• Must be at least 18 years old.
• Must be available to work overnights as needed to support monitoring overnight operations.
• May be required to work evenings, weekends, and holidays.
• Must be available to work all mandatory Kroc events.
• Bilingual English/Spanish preferred.

RESPONSIBILITIES:

• Provide day-to-day supervision and work direction to Building & Security Attendants, including assigning and prioritizing work based on operational needs.
• Coordinate staffing and shift coverage, including reassigning duties and arranging coverage as needed to maintain appropriate staffing levels.
• Set and communicate the security team's schedule.
• Monitor UKG and review and approve timesheets.
• Facilitate regular security team meetings and training sessions.
• Assist the Facilities Director with 90-day and annual performance reviews.
• Assist the Facilities Director with security team hiring processes.
• Review Outlook communications and communicate relevant calendar events to the security team.
• Coordinate with other departments to ensure setup requirements are accurately entered in RMS completed as scheduled.
• Maintain the organization and operational readiness of the security office.
• Coordinate and orient contracted guards and monitor their compliance with site requirements.
• Assist with facility operations by providing a security presence during business hours and monitoring facility cameras.
• Work independently overnight with minimal direct supervision.
• Follow the nightly script to ensure that doors, windows, and gates are secure both inside and outside the facility and report any irregularities.
• Monitor camera system between scheduled rounds.
• Review camera footage and save video clips for management review while maintaining appropriate confidentiality and ethical standards.
• Keep an accurate and thorough communication log regarding irregularities for management and daytime staff review.
• Investigate and report incidents and unusual activity as necessary.
• Report security and maintenance issues via Upkeep work order system, email, and phone when irregularities are observed.
• Exercise sound judgment in carrying out assignments independently.
• Provide facility access to cleaning and maintenance vendors and monitor their activities while they are in the facility.
• Interact with clients and other staff members in a courteous, professional, respectful manner.
• Provide basic information about the facility and programs as necessary.
• Provide setup and takedown of furniture and equipment for various programs and building uses.
• Removal of trash, litter, and recyclable items.
• Help to maintain the appearance of the facility's grounds components including doors, windows, flooring, roofing, ceilings, and furnishings.
• After training, perform basic operational procedures, including startup and shutdown, for HVAC, aquatics systems, fire alarms, and water, gas, and electrical utilities.
• Respond to leaks, power outages, and building or grounds damage caused by inclement weather by reporting the issue and taking appropriate temporary corrective measures.
• Perform all other duties as assigned as they relate to the position of Building & Security Lead.

PHYSICAL REQUIREMENTS: Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.