New

Strategic Relationship Manager

ALMAC Group
life insurance, short term disability, 401(k)
United States, Pennsylvania, Souderton
25 Fretz Road (Show on map)
Aug 25, 2026
Almac Group is currently seeking a Strategic Relationship Manager for our Souderton, PA location. The Strategic Relationship Manager is responsible for the growth, success, efficiency, and continuous improvement of strategic customer relationships at a global operational and commercial level. They will have oversight of all activities of the Clinical Project Management, Supply Chain, Quality and Business Development teams assigned to the account, ensuring the completion of any strategic business projects identified. Responsibilities include but are not limited to: Acts as the global point of contact for the strategic client to drive operational performance and delivery across all Almac services and locations. Ensures operational objectives are delivered in line with Almac's commercial goals for the strategic client. Addresses issues raised globally at a portfolio level to ensure full resolution. Acts as a point of escalation on global performance issues for the relevant contacts within the strategic client. Generates and maintains governance structures to support the growth and development of the strategic relationship. Ensure Almac and client alignment both from a functional and a strategic level to ensure continued growth of the relationship. Communicates effectively at the relevant levels within Almac and the strategic client organization to ensure oversight of the relationship at a portfolio level. Engage with the Almac Executive Sponsor on a regular basis to drive joint objectives across the Almac and strategic client organizations. Define and maintain specific global KPIs for the strategic client at the portfolio level. Support Almac internal departments to gather and collate KPIs. Identify trends and report to Almac senior management on the overall health of the relationship Support the identification, prioritization and implementation of new services and/or processes for the strategic client to ensure continuous improvement objectives are met. Engage with strategic clients to ensure alignment across both, technology and business processes to maximize efficiency for the tactical exchange at the operational level. Provide internal support to ensure continuous improvements across all of the Almac process. Qualifications: Required Experience / Education: Bachelor's degree Minimum of 5 year's experience of working in a similar role within the Pharmaceutical Industry Minimum of 5 year's Business-to-Business Customer Service Preferred Experience / Education: Bachelor's degree in Life Science related discipline Postgraduate level qualification Project Management Qualification (i.e., PMP, Prince 2) Project Management experience Minimum of 1 year's experience of working with Clinical Trial Packaging and / or Distribution Experience or knowledge of GMP / GCP Experience using Lean Six Sigma methodology Experience in supplier management, sourcing and commercial relationship and/or account management What Almac Group can offer YOU! Full medical, vision & dental benefits the 1^st of the month after start date 20 days of PTO to start plus 12 holidays per year Company paid long and short term disability along with life insurance 401k company match Professional development programs/ continuous learning opportunities Want to see our latest job opportunities? Follow us on LinkedIn Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing 6,600 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. 'Partnering to Advance Human Health' is more than just a tagline - it is our way of life. Embracing diversity is at the heart of enhancing Almac Group's unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV's not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation. Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions. EEO is the Law EEO is the Law GINA Supplement Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.