UX / Product Designer

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The UX / Product Designer is responsible for using best-in-class design methodologies to translate user stories/requirements into elegant, intuitive designs, and working with their product and engineering partners to refine and deliver them as product features.

This person must be highly engaged, proactive, extremely detail-oriented, and a collaborator with exceptional digital product/design and execution skills.

You Will

• Deliver thoughtful, effective, polished design deliverables, including generative & evaluative research, user flows, and lo/med/hi fidelity wireframes, and design metrics.

• Contribute to the digital design vision, strategy and direction; collaborate with product and development to execute successfully

• Work closely with insights (CXI, Data, etc.) and member-facing teams to understand constituents' needs and behaviors, and effectively launch digital products, as well as partner with cross-functional teams to inform and influence business strategies through the consumer experience/digital lens

• Maintain a relentless focus on driving business outcomes through extraordinary digital experiences - monitor and analyze digital product and experience performance, making data-driven decisions to optimize and improve them

• Contribute to a culture of innovation, continuous improvement, and user-focused development

• Participate in the digital experience prioritization process to help the design team focus on the most critical projects

• Partner internally with stakeholders to resolve issues that arise throughout the implementation of products and services

• Drive and operate in an agile, nimble manner with a sense of urgency; move with "enough" data/insights, foster a change/adaptive mindset culture of continuous improvement

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• Bachelor's degree in Design, User Experience, or related field

• 4+ years of experience as a UX or product designer working in a highly regulated, complex industry (e.g., insurance, health-tech, banking, fintech, etc.)

• Excellent interpersonal, communication and leadership skills, with the ability to influence partner teams and direction

• A user-focused mindset, ensuring that digital product development meets the needs and expectations of our users

• A collaborative spirit, aligned with SCAN's mission (Helping Seniors Live Healthy & Independent Lives) and values

• Demonstrated experience working on and influencing cross-functional teams

• Experience in Medicare industry preferred

• Excellent written and verbal communication skills.

• Ability to work and deliver multiple projects simultaneously on tight deadlines

• Excellent organizational and project management skills

• Technical expertise - Advanced analytical skills

• Communication - Good communication and interpersonal skills

What's in it for you?

• Base Pay Range: $92,400 to $133,671 annually

• Internal title: Developer Sr

• Work mode: Mostly Onsite

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday, and 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)