Senior Program Manager, Implementation & Client Success

The Senior Program Manager-National Implementation & Customer Success will lead enterprise-level customer implementations and onboarding programs; serve as the primary Customer owner during implementation; partner closely with IMS Sales, Operations, Product, and Customer Success to ensure seamless execution and adoption.

This position is remote to support accounts in the East and Central Region.

* Lead national, enterprise-level implementation programs, ensuring on-time, high-quality delivery across regions.
* Develop and manage project plans, proactively identifying risks and driving successful outcomes.
* Serve as the primary client contact, providing guidance, communication, and support throughout implementation.
* Translate customer needs into scalable deployment strategies that align with business goals and ROI.
* Drive cross-functional collaboration across Sales, Product, Operations, and Support to ensure seamless execution.
* Establish and optimize implementation frameworks, playbooks, and best practices for consistent delivery.
* Monitor performance metrics, customer adoption, and post-launch success to inform continuous improvement.
* Partner with Sales on deal strategy, solution validation, and alignment with operational capabilities.
* Train, mentor, and support regional implementation teams to ensure consistent execution and excellence.
* Conduct post-implementation reviews, gather client feedback, and recommend enhancements for future deployments.

* Bachelor's degree in business, engineering or related discipline; MBA preferred.
* Minimum of 12 years of relevant experience, with minimum of 8 years successfully leading and managing large complex cross functional programs and projects. Demonstrated ability to manage multiple priorities simultaneously and respond appropriately to change.
* Demonstrated ability to translate data into effective decision making with stakeholders.
* Proven ability to understand business and technical requirements to lead teams around a common vision to execute, and success in building collaborative, cross-functional relationships.
* Advanced knowledge of project management tools and methodologies
* Exceptional communication skills at all levels (written and verbal).
* Ability to deliver executive presentations and influence at all levels.
* Relationship management with an ability to work effectively with multiple layers of the organization - in particular, working with / supporting executive team members is critical
* Ability to communicate complex business / technical challenges in a simplified manner

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

* Base Salary + ICP
* Cell Phone Stipend
* Flexible Time off + 9 Corporate Holidays Per Year
* Excellent Healthcare, Dental, and Vision Benefits
* Healthcare and Dependent Flexible Spending Accounts
* Long/Short Term Disability Coverage
* 401(k) with a Company Match
* Parental Leave
* Tuition Reimbursement Program
* Additional Add-On Benefits/Discounts
* Opportunities for Advancement in a Stable Long-Term Career

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