Enterprise Order Implement Specialist

Ready to efficiently process orders while maintaining compliance with established processes? You can do that. Do you want to coordinate solution initiatives and resolve client issues? As an Enterprise Order Implementation Specialist at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

You lead process alignments to accurately complete complex order management projects. You ensure adherence and awareness of all order management processes and policies. You can expect an office environment with a high volume of team and client interactions in person and digitally.

WHAT OUR ORDER IMPLEMENTATION SPECIALISTS ENJOY MOST

• Facilitate work sessions to capture and validate current and future state high-level and detailed business models for each project.
• Assist in answering complex questions and demonstrating appropriate skillsets to advance orders to next steps in the order lifecycle.
• Analyze operational processes with teams to ensure processes and rules are aligned.
• Resolve complex issues as they relate to orders, initiatives or assigned projects.
• Support sellers and boundary partners by answering questions and providing order implementation assistance.

WHAT YOU'LL BRING TO SPECTRUM BUSINESS

Required Qualifications

• Experience: Two or more years of troubleshooting voice or data issues with end-users and voice or data communication experience; Two or more years of technical writing, creating business processes and maintaining documentation for end-users and project management experience.
• Education: Associate degree or equivalent experience.
  Technical Skills: Knowledge of internet protocol, PRI or T1 Trunking, Ping or Trace route and ticketing systems; Experience with Salesforce; Proficient in Microsoft Office.
• Skills: Repeated success determining system functions and how changes in conditions, operations and environment affect outcomes; Expert in reading, analyzing and interpreting technical procedures and industry regulation; English communication skills.
• Abilities: Deadline-driven with the ability to write reports, business correspondence and procedures.

Preferred Qualifications

• Two years of experience using Sharepoint.
• Lean Six Sigma certification.