Senior Products & Services Specialist - Trade Ally Management

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Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary

This position is responsible for non-supervisory leadership in in one or more aspects of the management & operation of Duke Energy products, programs and services. This position accurately manages performance indicators, owns and coordinates program activities, presents information and completes assigned tasks supporting successful business operations.

Responsibilities

• Operational Management
  • Provides support to and responds to requests from matrix-relationship program and/or products & services manager(s)
  • Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.
  • Develop, manage, and maintain program documentation of performance and standard operating procedures
  • Analyze information to prepare a summary of finds that lead to implementation and actionable improvements
  • Understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.
  • Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs
  • Considers and acts upon regulatory requirements, where applicable, for various areas of responsibility

• Marketing, Sales & Acquisition
  • Promote energy efficiency rebates and incentives to trade allies within territory to support the sale and installation of high efficiency equipment.
  • Speak to large groups, educate external partners on the benefits of Duke Energy's products and services.
  • Analyze and understand market research results.
  • Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences.
  • Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.
  • Capture, track and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments
  • Evaluative key performance indicators provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.
  • Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.

• Business & Vendor Relationship Management
  • Support development of vendor relationships through contributions to the creation of Statements of Work and vendor agreements.
  • Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders
  • Conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions.
  • Manage and modify contractual obligations for the program.

• Business Innovation
  • Provide product feedback, program and service enhancements to improve market effectiveness by participating in product development initiatives

Basic/Required Qualifications

• Bachelor's degree in Engineering, Finance, Business, or other related degree
• Minimum 2 years required related work experience
• In Lieu of degree, a High School diploma/GED and a minimum of 7 years of related work experience

Preferred Qualifications

• 3 years of related work experience
• Experience in Energy Efficiency
• Experience in vendor management
• Experience using Salesforce

Additional Preferred Qualifications

• 4 years of related work experience
• Knowledge of corporation's business objectives & strategies, products and services, pricing and markets
• Comprehensive financial and business acumen
• Business operation experience
• Understanding of utility regulatory environment
• Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, excellent leadership skills, and good facilitation skills all levels, both internal and external, to Duke Energy
• Demonstrated ability to effectively manage multiple projects and issues simultaneously.
• Ability to meet deadlines and keep projects on track, independently without direct supervision
• Demonstrated effective analytical, problem identification and resolution skills to arrive at a well-crafted solution to be implemented effectively and efficiency
• Proven self-starter, results-oriented, and requiring minimal supervision to take charge and get things done
• Experience working in a team environment coordinating resources in a matrixed organization to meet customer expectations
• Demonstrated ability to interpret data related to the program/targeted customers which results in the implementation of program improvements
• Ability to leverage subject matter experts and resources

Working Conditions

• Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

Specific Requirements

• Valid Driver's License

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Travel Requirements

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