Clean Energy Product Owner, CES Digital Products

Overview

Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and accelerate adoption of energy efficiency and clean heating technologies for our customers.

The Product Owner will support the Customer Analytics, Reporting, and Engagement (CARE) program Team within Digital Products and Demonstration Projects Team in CES. The CARE program develops and manages digital products and customer-facing tools that enable clean energy adoption, improves customer engagement, and supports strategic business initiatives. This role will lead the Rate Products platform which provides customers with personalized rate comparisons using historic AMI usage data and bill comparisons based on potential clean energy technology adoption (e.g., solar, heat pumps, etc.).

The Product Owner will be responsible for defining the product vision, managing feature development and prioritization and driving delivery for an agile product team. The ideal candidate combines strong product management with a deep understanding of Con Edisons rate structures, eligibility criteria, and tariff provisions, and can translate this knowledge into scalable product features and accurate customer-facing rate comparison experiences. The Product Owner will work across a diverse group of business and technical stakeholders with varying priorities and perspectives, requiring the ability to build alignment, foster collaboration, and maintain clear communication throughout the product development lifecycle. The ideal candidate is equally comfortable leading strategic discussions with business partners and working closely with agile delivery teams to drive execution.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

• The Product Owner will own the rate product roadmap, backlog prioritization, and feature development lifecycle for the Rate Products platform and related customer engagement tools.
• Facilitate stakeholder workshops to elicit, document, and translate business and user requirements including complex rate rules, eligibility logic, and tariff considerations, into technical specifications and user stories (personas, workflows, acceptance criteria), enabling effective backlog grooming, sprint planning, user acceptance testing, and release planning.
• Plan, execute, monitor, track, manage risks and issues and report on projects using traditional and Agile development.
• Conduct market research, benchmarking, and competitive analysis across customer engagement platforms, digital/mobile products, and emerging clean energy technologies to inform product strategy and advocate for customer-centric UX improvements that meet needs of both external and internal stakeholders.
• Collaborate with cross-functional teams (in coordination with the Section Manager) to improve CARE program governance, intake, prioritization, and operational processes, and drive alignment across stakeholder groups with competing priorities through facilitated discussions and solution-focused decision-making.
• Plan and manage testing associated with changes to business processes and systems, including supervising development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues and seek approvals.
• Drive alignment across diverse stakeholder groups with competing priorities by facilitating discussions, managing expectations, and identifying practical solutions that support program goals.
• Define and track key performance indicators (KPIs) aligned with customer engagement, operational efficiency and New York State clean energy objectives.
• Prepare and support project plans, budget materials, resource planning documentation, presentations and leadership updates.
• Perform other related tasks and assignments as required.

Qualifications

• Bachelor's Degree and minimum of 3 years relevant experience, or
• Master's Degree and minimum of 2 years relevant experience.

• Master's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree and with 5 years related work experience in a system engineering/analysis area.

• Experience leading product development of customer experience digital tools, required.
• Proven leadership and interpersonal skills with the ability to drive results by collaborating with stakeholders to build consensus, required.
• Strong communication, presentation, writing, and analytical skills, required.
• Experience with creating requirements and tracking projects in Azure DevOps or similar, required.
• Ability to facilitate meetings to decompose business processes and understand required changes to leverage benefits of analytics, required.
• Strong knowledge of Con Edison rate structures, billing determinants and eligibility criteria with familiarity interpreting tariff provisions, preferred.
• Experience managing budgets and forecasts, preferred.
• Experience developing resource plans for large project and the roles required for delivery, preferred.
• Experience in producing formal presentations and documentation for executive and regulatory share out, preferred.
• Experience with SAFe Agile program management and/or transformation, preferred.
• Experience with energy efficiency, demand-side management, electric vehicles, and/or other clean energy program from a utility or participating vendor perspective, preferred.
• Familiar with New York States Climate Leadership and Community Protection Act (CLCPA), Con Edisons rate case, New Efficiency New York, and/or other relevant clean energy regulations or proceedings, preferred.

• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Develops and delivers effective presentations
• Demonstrated problem solving skills
• Excellent collaboration and team building skills
• Promotes information sharing
• Ability to lead/manage others
• Ability to simultaneously handle multiple priorities
• Possesses flexibility to work in a fast paced, dynamic environment
• Proactively approaches responsibilities

• Driver's License Required
• Project Management Professional (PMP) Preferred
• Other: Agile, SAFe Agile certified Preferred

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within Company service territory, as needed.
• Must be able to participate in the Companys emergency management processes and storm plans as required.