New 
Spa Concierge
 Omni Hotels & Resorts | |
18-18
| |
 United States, Florida, Fort Lauderdale | |
| 1950 Eisenhower Boulevard (Show on map) | |
 Aug 05, 2026 | |
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Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: The Spa Concierge will work as a part of the Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. ESSENTIAL JOB FUNCTIONS: * As part of the MOKARA Spa team, the Spa Concierge is to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. * Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests. * Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest. * Relay with confidence both product and service benefits to guests and assist with closing of retail sales. * Provide tours of the spa and offer/serve beverages as needed. * Communicate spa promotions with guests. * Maintain cleanliness and neatness of spa facility, locker room and fitness center. * Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services. * Perform daily general cleaning and minor maintenance tasks in the spa facility. * Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation. * Ability to ensure cash handling procedures are always adhered to. * Ensure all guest challenges are resolved in a timely manner and management is made aware of situation. QUALIFICATIONS: * Minimum 1-year experience working in a customer service-based position. * Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy. * Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client's needs. * Attention to detail and excellent organizational skills. * Maintain a professional business appearance, attitude, and performance. * Must be able to work a variety of shifts including weekends, evenings, and holidays. * Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit. ENVIRONMENT & POSITION ANALYSIS: * Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. * Stand, walk or sit for an extended period or for an entire work shift. * Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |