AI Activation & Client Adoption Manager

The AI Activation & Client Adoption Manager is a customer-facing role responsible for supporting sales, leading delivery, and shaping service offerings focused on AI adoption and organizational change management.

This role operates across presales, delivery, and offering development, with a strong focus on driving services revenue, ensuring high-quality delivery, and building scalable, repeatable solutions.

Key Responsibilities

Sales Support & Customer Engagement

• Partner with Sales and Presales teams to support AI opportunities and drive services attach
• Act as a subject matter expert in customer discussions, workshops, and executive presentations
• Contribute to proposal development, including scoping, value articulation, and solution design
• Position AI Adoption & Change Services as a critical element of AI success

Customer Delivery & Program Leadership

• Lead delivery of:
  • AI Adoption and Change services
  • AI enablement sessions (e.g., Copilot Promptathons)
  • Envisioning and Design Thinking engagements
• Manage end-to-end AI adoption programs, including:
  • readiness assessment
  • adoption strategy design
  • training and enablement
  • adoption tracking and optimization
• Ensure programs deliver measurable business outcomes aligned to customer goals

Partner & Vendor Management

• Manage delivery through a mix of Lenovo teams and external partners
• Ensure high standards of delivery quality, consistency, and customer experience
• Establish and maintain strong relationships with delivery partners
• Support scaling of services delivery capacity through partner ecosystem

Offering Development & Standardization

• Contribute to the evolution of Lenovo's AI Adoption & Change Services portfolio
• Develop and refine:
  • standardized service packages
  • reusable delivery frameworks and assets
  • scalable service models
• Support transition from bespoke engagements to repeatable, productized services

Internal AI Adoption & Enablement

• Support internal AI adoption initiatives across Lenovo teams
• Contribute to activation of programs such as AI Library and AI Ambassador initiatives
• Activate Presales teams with tools, messaging, and assets to position AI services

Governance & Continuous Improvement

• Track and report on key adoption and delivery metrics
• Capture customer feedback and incorporate into service improvements
• Ensure alignment between delivery execution and expected business outcomes

Position Requirements

Basic Qualifications

• 8-12+ years of relevant experience in:
• consulting, change management, or digital transformation
• AI adoption, SaaS enablement, or enterprise transformation programs

• Proven experience in customer-facing roles, including:
  • presales support
  • workshop facilitation
  • delivery of transformation or adoption programs

Preferred Qualifications

• Experience working with AI technologies (e.g., M365 Copilot, GenAI solutions)
• Experience working in global or matrix organizations
• Experience managing external partners or delivery vendors
• Strong communication and presentation skills with ability to engage senior stakeholders
• Ability to operate across multiple domains: sales, delivery, and service development
• Experience with organizational change management methodologies (e.g., PROSCI/ADKAR)
• Strong stakeholder management and collaboration skills in complex environments
• Structured, outcome-driven mindset with focus on measurable impact