Desktop Engineer I

Information Technology Support Opportunity in Financial Services

Desktop Engineer I

Location: 12325 Port Grace Blvd, La Vista, NE 68128

Osaic is not considering remote candidates at this time.

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule

Role Type: Full time

Salary: $53,000 - $62,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more. To view more details of what you can look forward to, visit our careers page:Osaic Benefits.

Summary:

The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology solutions across the organization. This position is responsible for maintaining and supporting the enterprise workstation environment, including hardware, operating systems, software, and endpoint management tools.

The Desktop Engineer I oversees the deployment, configuration, inventory, and lifecycle management of desktop and laptop devices while providing exceptional technical support to employees. This role also partners with staff to ensure the successful installation, configuration, and ongoing usability of computers, peripheral equipment, and business applications, helping drive productivity and a positive end-user experience.

Responsibilities:

• Hardware support - Investigate, resolve, manage, and inventory all department responsible devices.

• Software support - Configure, reload, update and troubleshoot all company-approved software.

• Image and prepare laptops for new hires, laptop refreshes, and break/fix situations.

• Sanitizing laptops following company written procedures.

• Troubleshoot and resolve BitLocker client security tool situations.

• Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution.

• Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution.

• Manage/update projects, tasks, licenses, and lists.

Education Requirements:

• Associates degree in IT or IS-related area of study from a two-year college or technical school is preferred. High school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Basic Requirements:

• Minimum of three years' prior experience in a computer support role, supporting both in office and external users.

• Proficient in a Windows environment, platforms, applications, and in the use of MS Office software such as Word, Excel, Outlook.

• Superior customer-facing skills, ability to maintain a professional demeanor, and to interact with all levels within the organization.

• Strong interpersonal, verbal, written and listening communication skills.

• Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.

• Must be able to demonstrate organizational, planning, and time management skills.

• Ability to see an issue to resolution, document a solution and share with fellow team members, or when possible, eradicate the root cause.

• Proficient in the use of trouble ticketing systems such as Service Now.

• Innovative and resourceful approach to problem solving.

• Able to lift and carry 50 lbs.

Preferred Requirements:

• Compti A+

• ITIL Foundation certificate