Director, FNBO Card & Merchant

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

Key Accountabilities include, but are not limited to:

Sales Strategy and Lead Generation

• Fully understand and effectively articulate the benefits of comprehensive Commercial Card and Merchant Services solutions.
• Understand and articulate how FNBO's Commercial Card and Merchant Services programs create process efficiencies, improve working capital positions, and increase profitability for prospects and customers.
• Drive awareness and education of Commercial Card and Merchant Services products and solutions to internal and external partners and customers.
• Develop strategic business development initiatives to maximize growth and revenue across both Commercial Card and Merchant Services.
• Willingness to travel frequently to provide in-person sales support and training as needed.

Generate Lead Volume

• Collaborate closely with relevant leadership teams, Commercial Lenders, and Treasury Officers to ensure that business development plans align with the strategic objectives for Commercial Card, Merchant Services and other Commercial Payments products.
• Conduct regular training for employees to ensure the sales referral process is well-understood and followed for both Commercial Card and Merchant Services.
• Ensure team members understand and are able to deliver sales presentations and product demonstrations, helping prospects and customers understand the strategic benefits of FNBO's commercial payment offerings.
• Work directly with internal teams and sales representatives to develop a robust pipeline of prospects, maintaining a focus on larger relationships and cross-selling opportunities.
• Provide detailed communication and reporting on sales performance to both internal and external partners, ensuring proper visibility and alignment.

Effectively Train and Proactively Coach Direct Reports to Close New Commercial Payment Opportunities

• Maintain subject matter expertise on Commercial Card and Merchant Services payment strategies, processes, and solutions to effectively communicate their functionality, utility, and benefits to internal stakeholders, prospects, and customers.
• Present and communicate FNBO's Commercial Card and Merchant Services solutions in a persuasive and engaging manner across various communication channels, including in-person presentations, phone calls, emails, and webinars.
• Engage strategically with partners, managing every stage of the sales cycle for both Commercial Card and Merchant Services solutions.
• Foster a culture of integrity, ethical behavior, and exceptional customer experience in all sales and training interactions.

Drive Accuracy and Speed to Revenue

• Coach and develop the team to accurately complete all related sales paperwork and documentation to ensure a smooth transition for new customers boarding both Commercial Card and Merchant Services solutions.
• Partner closely with the implementation teams to ensure flawless execution of new customer setups, training, and onboarding for all products.
• Work closely with the Account Management team to ensure that new customers meet expected spend benchmarks and achieve optimal utilization of products.

Maintain Customer Focus, Professionalism and Responsiveness with Partners, Bankers, and Customers

• Promote continual improvement by identifying areas for development within the sales process and team performance.
• Consistently deliver an exceptional customer experience by maintaining professionalism, providing timely responses, and ensuring all partners, bankers, and customers' needs are met effectively.

Risk Management and Compliance

• Identify and mitigate risks that may impact partner satisfaction or business outcomes, and ensure compliance with company policies and contractual obligations, including terminated account handling.

Other duties as assigned by leadership.

The Ideal Candidate for This Role:

Qualifications:

• Bachelor's Degree preferred (Finance, Business or other related field of study)
• Minimum 7+ years relevant experience working in account management or related field, with at least 5 years in a leadership role.
• Strong knowledge and experience with Commercial Payments products (Treasury, Card, Merchant, Global Banking)
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to develop and execute effective business plans.
• Proficiency in CRM software and other relevant tools.
• Results-oriented mindset with a focus on driving business growth and exceeding targets.

Additional Requirements:

• Strong analytical skills and attention to detail.
• Project management experience.
• Ability to thrive in a fast-paced, dynamic work environment.
• Commitment to continuous learning and professional development.
• Willingness to travel for client meetings or team events.

Desired:

• Commercial Card, Treasury, Global Banking, Merchant and FinTech experience
• Knowledge of applicable credit card Networks rules and regulations.
• Demonstrated ability to lead the implementation of products and services
• Experience working with Salesforce.

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.