Technical Program Manager

Through Aquent, a dedicated partner connecting top talent with impactful roles, you have the opportunity to join a globally recognized leader in technology and innovation. This organization is at the forefront of shaping the digital landscape, committed to empowering individuals and businesses worldwide through cutting-edge solutions. Their mission revolves around fostering vibrant technical communities and empowering partners to achieve unparalleled success, driving progress and accessibility in advanced technical domains.

Are you ready to step into a pivotal role where your expertise will directly shape the future of a thriving technical community and partner ecosystem? We are seeking a dynamic individual to contribute significantly to building, maintaining, and enhancing crucial community and partner assets. In this role, you will be instrumental in boosting user engagement, fostering knowledge sharing, and accelerating the adoption of advanced technical solutions, directly enhancing the accessibility and utility of cutting-edge technical assets. You will be at the forefront of innovation, working within a dynamic team focused on empowering users and driving progress in a fast-paced, forward-thinking environment.

What You'll Deliver

• Build, maintain, support, and continuously improve technical assets for our community and partners.
• Manage and oversee customer-facing code repositories, ensuring their integrity and accessibility.
• Lead community repository operations, ensuring the consistent upkeep and relevance of all repository assets.
• Facilitate the seamless onboarding of community-contributed content, establishing and maintaining robust documentation and governance processes.
• Curate and develop essential resources such as scientific workflows, intelligent agents, reusable sample packages, and starter kits to accelerate innovation and adoption.
• Create compelling technical content, including insightful blogs, practical tutorials, engaging videos, comprehensive onboarding guides, detailed documentation, and interactive workshop materials.
• Efficiently triage customer and partner inquiries, investigate issues related to community assets, and coordinate effectively with internal subject matter experts to resolve challenges.
• Provide comprehensive technical support for partner onboarding, including environment setup guidance, integration troubleshooting, sample validation, and escalation coordination with engineering and product teams.
• Track and analyze recurring customer feedback, usage signals, opportunities for improvement, and community engagement metrics to drive continuous enhancement and strategic development.

Qualifications You'll Bring

Required Skills & Experience

• Minimum of 1 to 2 years of experience with code repository management platforms and familiarity with AI/LLM technologies and machine learning concepts, including API integration.
• Minimum of 1 to 2 years of experience applying software engineering practices in scientific applications, with exposure to simulations, computational science, or related domains.
• Minimum of 1 to 2 years of experience in program management and technical coordination and support.

Preferred Qualifications That Set You Apart

• Knowledge in scientific computing, version control, and agentic AI for science.
• Demonstrated experience creating technical content such as blogs, tutorials, videos, onboarding guides, and customer-facing learning materials.
• Ability to communicate complex technical concepts effectively and support customer enablement through workshops, demonstrations, and technical onboarding activities.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.