Onsite Customer Analyst - Menards - Eau Claire, WI

Join a Team That Sticks Together!

At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.

We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more.

In addition to our specialty adhesive products, we offer well-known brands like Duck, FrogTape, Painter's Mate, Shurtape, T-Rex, Kip, and Pro Tapes.

Why Work with Us?

We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.

What We Offer:

• A company that truly values your contributions

• A place where you can grow, make an impact, and be part of something meaningful

• A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers

• An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

More Than Just Tapes...

In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.

We Ask for the Best, and Offer the Best in Return

We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you're looking to be part of a forward-thinking, fast-paced, and supportive team, we'd love to hear from you!

Our tapes may do the sticking, but it's our people who hold it all together.

SUMMARY OF POSITION

The Onsite Customer Analyst position is responsible for advancing the Company's key objectives, utilizing category management and data analysis expertise as it relates to specific sales channels/Key accounts. While effectively collaborating with multiple internal and external teams, this role is responsible for supporting our customer in day-to-day operations along with strategic planning for future business. This onsite position is located at the Menards corporate headquarters in Eau Claire, WI.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Lead customer and internal data management processes to ensure accurate, timely, and actionable business reporting across sales, inventory, forecasting, service, and operational performance measures.
• Manage recurring reporting cycles that support business performance evaluation, customer engagement, category management, and internal decision-making.
• Oversee inventory health, replenishment performance, and service-level analysis to identify business risks, resolve supply chain exceptions, and support optimal in-stock position.
• Support demand planning and replenishment processes through forecast maintenance, order-flow analysis, and proactive identification of opportunities that may impact customer orders or business continuity.
• Analyze category, promotional, item, and store-level performance to develop insights that support sales growth, margin improvement, inventory productivity, and strategic business planning.
• Serve as a primary liaison between the Menards and internal cross-functional teams to coordinate communication, resolve business issues, and support effective execution of customer programs.
• Utilize Menards reporting platforms, internal systems, and analytical tools to translate complex data into meaningful insights, recommendations, and performance improvement opportunities.
• Prepare and support business reviews, planning meetings, scorecards, and periodic performance evaluations by summarizing results, identifying key drivers, and communicating future business priorities.
• Support all aspects of the Menards HQ corporate merchants, inventory, and replenishment managers along with all Menards DC's/warehouse and stores.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication, presentation, and interpersonal skills.
• Ability to work independently, detail orientation, desire to learn, ability to work on multiple projects simultaneously with attention to detail.
• Ability to work on strict deadlines.

JOB REQUIREMENTS

• Bachelor's degree preferably in business, operations management, or related, quantitative fields.
• 2+ years' experience at either retail or consumer product manufacturer is preferred.
• Ability to convert data into actionable insights.
• Strong quantitative and analytical skills.
• Strong computer, data management, and analytical skills (MS Office Suite, Co-Pilot)
• Ability to work in the office five days a week at the Menards headquarters in Eau Claire, WI.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work in front of a laptop and workstation for extended periods of time
• Occasional standing, sitting, walking, and talking on the phone
• Schedule flexibility to include weekend and after-hours workload
• Some travel is required to the Shurtape headquarters or Menards stores.

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams to work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.