LTSS Service Care Manager

Position Title: LTSS service care manager

Work Location: Lehigh Acres (Lee county)

Assignment Duration: 3 months with intent to convert

Work Schedule: 8-5 Mon-Fri

Work Arrangement: Remote role (80% travel)

Position Summary: Managing a case load for healthcare members with long term care needs. Geriatric long term care.

Background & Context: Role supports The Organization's long-term care services for members, focusing on assessments, care coordination, and service delivery in a field-based setting.

Key Responsibilities:

• Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.
• Monitor delivery of services and follow-up with members, caregivers, or providers through in person visits and telephonic contact.
• Authorize and coordinate referral for services.
• Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care.
• Assist in coordinating the development of informal or voluntary services to integrate into the member care plan.
• Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services.
• Assist member with filing and resolving complaints and appeals.

Qualification & Experience:

• Requires a Bachelor's degree and 2 - 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) - Psychology, Sociology, etc.
• Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.
• Valid driver's license.
• 2+ years of Care Management experience (field experience is a must).
• Caseloads of 50,60,70 members - bonus if it is geriatric.
• Long Term Care Medicaid experience.
• Medicaid / Medicare experience.
• Need to see experience being able to manage high case load.
• Fast paced environment regarding new processes and programs.
• They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.
• All documentation must be within system within 24 hours of completion.
• Experience with electronic medical health records.
• Home Health Experience.
  
  
  
  
  
  

  Candidate Requirements
  Education/Certification	Required: Requires a Bachelor's degree and 2 - 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) - Psychology, Sociology, etc. Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.	Preferred: n/a
  Licensure	Required: Valid driver's license	Preferred: n/a
  Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: 2+ years of Care Management experience (field experience is a must) Caseloads of 50,60,70 members - bonus if it is geriatric Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load Fast paced environment regarding new processes and programs They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space. All documentation must be within system within 24 hours of completion Experience with electronic medical health records Home Health Experience Nice to haves: Discharge Planning Working with TruCare which is the software the team uses Disqualifiers: Not having field experience Not having previous experience with high caseloads Performance indicators: Bilingual always preferred - req will indicate if Bilingual is required via the notes section
  Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	2 years of field case management
  2	Technology Savy
  3	Must be able to look at calendar and manage time - ensuring enough time for documentation