Installation Specialist

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

The Installation Specialist position is responsible for installation of the full line of Agfa HealthCare DR solutions. They are the technical experts, responsible for installation at the customer location. The Installation Specialist works coordination with the Project Manager to plan, execute, and finalize the installation according to strict deadlines and within budget.

What You'll Do (Duties & Respsonsibilites):

• Installs software, hardware and executes performance analysis as needed for DR and imaging.
• Document all DR / IMAGING service activities on a daily basis and maintain project issues lists.
• Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to global support and R&D centers.
• Training: Update underlying technology knowledge and receive product training from R&D.
• Documentation: Develop and design site diagrams, procedures, test plans, and other required project or service related documents for both local and regional use as best practice.
• Identify continuous improvement opportunities.

What You'll Bring (Education & Education):

• Bachelors degree or in a technology field or an equivalent combination of education and relevant healthcare IT experience. MCSE, Network +, and CIIP Certifications are also a plus.
• 5 or more years previous work DR deployment and service. Experiences with electronic and electromechanical systems required.

• Expert knowledge of DR installation and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
• Previous DR installation and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.
• Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
• Excellent oral, written and interpersonal communications skills.
• Proven organizational and time management skills.
• Demonstrated experience adapting to change and managing priorities.
• Strong customer service skills in interacting with both internal and external customers.
• Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
• Excellent understanding of the technical services business, product launch process and healthcare environment.
• Must be eligible to travel overnight both within the US and Canada.
• Experience with and understanding of DR support and x-ray room experience
• Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
• Ability to travel up to 80%, depending upon geographic location and business needs.

Our Values:

• Own It(I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
• Play as One(Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits)
• Move Forward(Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
• Drive Value(Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

AtAgfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

Compensation:At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

AI Usage Disclosure:As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.