General Manager

Club General Manager

Position Summary

The General Manager is responsible for the overall leadership, management, and success of all Club operations. Reporting directly to the Board President and Executive Committee, the General Manager implements the strategic direction and policies established by the Board of Directors while ensuring exceptional service, operational excellence, and financial stewardship across the organization.

This role provides leadership over all departments, including golf operations, food and beverage, facilities, membership, finance, and human resources, fostering a culture of accountability, teamwork, and member satisfaction. The General Manager serves as the primary liaison between the Board and Club staff, enabling the Board to focus on long-term governance while ensuring day-to-day operations align with the Club's mission, vision, and strategic objectives.

The ideal candidate is an experienced and collaborative leader with a proven track record in private clubs, hospitality, or related industries. They possess strong financial and operational acumen, exceptional communication and interpersonal skills, and the ability to build high-performing teams while cultivating a positive and engaging culture for members, employees, and stakeholders. The General Manager will regularly provide operational and financial reports to the Board and make recommendations that enhance Club performance, member experience, and long-term sustainability.

Duties and Responsibilities

• Leadership & Governance
• Effectively implement the policies and vision of the board as it relates to club operations.
• Serve as the primary liaison between the Board, Staff, and Membership.
• Support the long-range and annual operational planning with the Board.
• Provide the Board with timely information, reports, and recommendations.
• Attend Board and Committee meetings as requested.
• Employee Experience & Work Environment
• Create and maintain a positive, respectful, and inclusive workplace culture consistent with the stated Core Values of the Club.
• Promote teamwork, professionalism, and open communication.
• Ensure all employees feel supported, trained, and valued.
• Lead efforts to strengthen employee engagement.
• Model consistent, fair, and transparent leadership behaviors.
• Operations Management
• Oversee all Club operations and relationships necessary for a successful experience of all stakeholders.
• Maintain high standards of service, hospitality, cleanliness, and safety with an eye to enhancing the reputation of the Club.
• Coordinate staffing, scheduling and operational resources.
• Oversee member and guest communications and events.
• Ensure compliance with all local, state, and federal safety regulations and employment laws.
• Financial Management
• Prepare and manage annual operating and capital budgets.
• Monitor financial performance and take corrective action as needed, including long-term recommendations to the board regarding capital needs and membership dues.
• Protect Club assets and maintain internal department budgets and controls.
• Oversee purchasing practices and contract negotiations.
• Member and Guest Relations
• Build positive relationships with members and guests.
• Ensure a welcoming member-focused environment.
• Oversee membership communication and updates.
• Facilities and Asset Management
• Oversee the maintenance of buildings, grounds, and equipment.
• Coordinate major projects, repairs, and vendor relationships.
• Ensure safety and emergency preparedness.
• Community and Public Relations
• Represent the Club professionally to community partners and organizations.
• Other Responsibilities
• Conduct operational benchmarking.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Golf Management, Finance, Recreation Management, or a related field required; Master's degree preferred.
• Minimum of 10 years of progressive leadership experience, with at least 5 years in a senior management role within a private club, country club, golf club, hospitality organization, resort, or similar member-focused environment.
• Demonstrated experience leading multi-department operations, including food and beverage, golf operations, facilities, membership, and administrative functions.
• Proven track record of financial management, including budgeting, forecasting, capital planning, financial reporting, and cost control.
• Experience partnering with a Board of Directors, ownership group, or governing body and effectively communicating operational and strategic initiatives.
• Strong leadership skills with a history of building, developing, and retaining high-performing teams.
• Excellent communication, interpersonal, and relationship-management skills with the ability to engage effectively with members, employees, vendors, and community stakeholders.
• Demonstrated ability to lead organizational change, improve processes, and drive operational excellence while maintaining a high level of member satisfaction.
• Knowledge of private club governance, membership engagement, and hospitality best practices preferred.
• Professional certifications such as Certified Club Manager (CCM) or Certified Chief Executive (CCE) through the Club Management Association of America are preferred but not required.
• Proficiency with financial management systems, club management software, and Microsoft Office applications.
• Prior experience with golf a plus!

Benefits:

• Medical, Dental, Vision
• Paid time off
• Paid sick leave
• Paid holidays
• Employee meals
• Employee club usage benefits

Salary: $140,000 - $170,000 annually, depending on experience

Schedule: 7:00 am- 5:00 pm, Monday- Friday; overtime required

FLSA: salaried, exempt

Location: Jerome, ID

Supervisory Responsibilities: Yes

The GM supervises all department heads including:

• Food & Beverage Director
• Controller/Finance Director
• Golf Operations Director
• Course Superintendent