Support Services Associate

8:00 am - 5:00 pm; Monday - Friday with occasional evening, weekend, and holiday hours required, as necessary.

This position will assist with all mail and package processing duties for departments across campus.

Required Minimum Qualifications:

High school diploma or equivalency.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Receive all incoming mail and scan packages utilizing a handheld scanner. Assign packages to Departments utilizing SCLogic tracking software. Assist in assigning student packages during peak season. Handle time and information-sensitive mail, acquiring a signature from the Department liaison for all accountable mail. Sort and deliver departmental mail. Employees must use databases, links, and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail. Manage records and retention system for departmental shipping forms and documents. Generate reports from metering machines, perform daily close-out procedures, reconcile funds, and input information into databases used for benchmarking. Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on 2Ship shipping software, clearly advising departments on shipping options, answering questions, and addressing inquiries. Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number. Ensure all mail count and postage data are accurately recorded in the database. Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences. Identify potential problems/issues and provide solutions. Utilize the SCLogic database and contact the United States Postal Service to investigate and resolve tracking and delivery questions/issues. To conduct daily tasks, this position must remain knowledgeable of the University and United States Postal Service shipping requirements, procedures, updates, and their application. Troubleshoot and perform preventive maintenance on all equipment and software systems. Utilize a state-owned vehicle to deliver mail to departments on campus, the foundation, and Center City.

Assist in Bulk when needed. Assist in assigning student packages during peak season. Other duties assigned.