Assistant Director
Please see Special Instructions for more details.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Position Information
General Information
| Position Number |
000745 |
| Vacancy Open to |
All Candidates |
| Working Title |
Assistant Director |
| Position Designation |
EHRA Non-Faculty |
| Employment Type |
Permanent - Full-time |
| Months per Year |
12 |
| Work Schedule |
Monday -Friday, 8:00 am - 5:00 pm
This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval |
| Hours per week |
40 |
| FLSA Status |
Exempt |
| Division |
Academic Affairs |
| Department |
Enrollment Management (Adm) |
| Work Location |
Reese Building |
| Salary Range |
$56,000 - $58,488 |
| Primary Purpose of Department |
The primary purpose of the Office of Financial Aid is to administer all financial aid programs of the University, including grants, scholarships, loans, and federal work study. The office receives and processes applications from approximately 25,000 students each year and over $250 million in student aid funds. |
| Primary Purpose of Position |
The primary responsibility of the Assistant Director is to support the Associate Director for Customer Service. This position is responsible for reviewing all professional judgements, including but not limited to Dependency Appeals, Cost of Attendance Appeals, Reconsideration Appeals, Satisfactory Academic Progress Appeals, and additional aid requests.
This position also supports the packaging and awarding of financial aid for students through special awarding situations, review of accounts for over-awarding and over budgets, review for unusual enrollment history, and other processes as needed.
This position is responsible for supporting the office of financial aid and the associate director with the maintenance and updating of Policies and procedures, as well as training.
This position will provide counseling to students and families regarding financial aid. This includes providing information and advice on various federal, state, and institutional aid programs via phone, email, and in-person outreach events. This position helps students navigate the financial aid process.
Complex Case Management & Appeals: Serve as the primary processor for professional judgment decisions made by the Financial Aid Office. This includes but is not limited to Satisfactory Academic Progress Appeals, Cost of Attendance Appeals, Dependency Appeals, Reconsiderations, and Additional Aid Requests. This position is also responsible for special awarding situations like Fall/Spring Only, Schedule of Reductions, Summer Awarding, and other special awarding as needed.
Strategic Student & Family Counseling: Counseling with prospective and new students about financial aid options for loans, grants, scholarships, and other financial aid. This includes providing information and advice on institutional, state, and federal student aid programs, as well as information on alternative sources and methods of financing educational costs.
Advanced Regulatory Administration and Outreach: Serve as a subject matter expert on Title IV programs, independently interpreting and applying complex federal regulations and institutional policies to ensure strict compliance. Serve as a financial aid resource to Financial Aid staff, NinerCentral staff, and other campus stakeholders. Conduct financial aid presentations and participate in outreach events.
Policy & Training Development: Assistance in developing and maintaining policy and procedures, training materials, and staff guidance related to processing and compliance.
Confidentiality & Discretion: Manage highly sensitive and confidential student data with the utmost integrity, exercising sound, independent judgment in alignment with FERPA and institutional standards.
Autonomous Decision-Making: Operate with a high degree of autonomy, making critical eligibility determinations and solving complex financial aid scenarios with minimal supervision. |
| Summary of Position Responsibilities |
The Assistant Director provides top-level customer service, advice, and counseling to students and families as they make decisions about college planning and financing. The Assistant Director is responsible for counseling students and families both in person, on the phone, and by email communications. This position will also be responsible for determining eligibility from various types of institutional, state, and federal financial aid programs. An alphabetical section is assigned to the Assistant Director for the purpose of advising, making professional judgment decisions, determining award packages, and award revisions. Expected to exercise discretion and independent judgment in carrying out job responsibilities. Attention to detail and accountable for meeting deadlines. Responsible for reviewing and updating policies and procedures and training as needed. The Assistant Director will also be responsible for representing the office at financial aid presentations, which include high school nights, financial aid panel discussions, open house events, etc. |
| Minimum Education/Experience |
- Bachelor's degree or equivalent
- 3 years of financial aid program experience and familiarity with relevant federal/state regulations
|
| Preferred Education, Knowledge, Skills and Experience |
- Master's Degree in Higher Education, Educational Leadership, or relevant field
- Experience managing and administering complex Professional Judgments and appeals
- Experience authoring, maintaining, or auditing financial aid policies, procedures, and internal training materials to align with evolving Title IV regulations
- Experience resolving complex financial aid situations independently through research, analysis, and policy
- Hands-on experience utilizing a student information system such as Banner, PeopleSoft, Colleague, or a similar system
- Demonstrated ability to analyze complex financial aid datasets and identify trends to optimize student service, improve delivery timelines, and mitigate compliance risks.
- Holistic knowledge of federal student aid programs, regulations, and reporting requirements
|
| Necessary Certifications/Licenses |
Valid Drivers License |
| Preferred Certifications/Licenses |
|
| Special Notes to Applicants |
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
|
| Posting Open Date |
06/25/2026 |
| Posting Close Date |
07/12/2026 |
| Open Until Filled |
No |
| Proposed Hire Date |
08/03/2026 |
| If time-limited please indicate appointment end date |
|
| Contact Information |
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
Do you have a Bachelors Degree or equivalent combination of training and experience?
- Yes - I have a Bachelor Degree or higher
- Yes - I have an Associates degree and at least two (2) years of experience related to position
- Yes - I have a High School Diploma/GED and at least four (4) years of experience related to position
- No
- *
Do you have three (3) years of financial aid program experience and familiarity with relevant federal/state regulations?
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Optional Documents
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University of North Carolina Charlotte
Jun 25, 2026