New

Assistant Director

North Carolina State University

$50,000 - $52,250

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Jun 25, 2026

Posting Information

Posting Number	PG194739EP
Internal Recruitment	No
Working Title	Assistant Director
Anticipated Hiring Range	$50,000 - $52,250
Work Schedule	8:00 am - 4:30 pm
Job Location	Raleigh, NC
Department	Parents and Families Services
About the Department	The mission of the Office of Parents and Families Services ( PFS) is to recognize parents as natural allies of the university in our efforts to help students succeed and reach their goals. PFS seeks to nurture relationships with the parents and families of NC State students to support their achievements and help the university to carry out its mission. PFS establishes cooperative relationships with academic departments and student services to support parents as a vital constituent of the university.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The Assistant Director of NC State University's Office of Parents and Families Services provides strategic leadership and oversight to enhance the experience of parents and families of enrolled students. This role manages key initiatives and critical program resources and serves as a steward of all communication efforts for the Office of Parents and Families Services. The Assistant Director will support planning and execution efforts for all unit events, including but not limited to Parents and Families Weekend, Spring Fling, and First Generation Family engagement programming as well as all virtual events. The Assistant Director will represent Parents and Families Services at stakeholder programming through tabling and presentations at events, including but not limited to annual events such as University Open House, Experience NC State, New Student/Family Orientation, and University Commencement. The position involves administrative duties, direct service to parents, families, and students, and supervision and training responsibilities. The Assistant Director assists in developing, revising, and maintaining communications, outreach, and programs. They supervise the Parent Ally student leadership team and exemplify the program's mission and values. As a member of the Administrative Team alongside the Executive Director and Associate Director, this staff member provides reports and data as needed and participates in institutional committees, professional organizations, and continuing education opportunities as they arise. All members of the Administrative Team are expected to support the mission of the unit, division, and university.
Other Responsibilities	Competencies Customer Service Cultivate and maintain productive collaborative relationships with both internal and external partners, employing active listening, empathy, and effective problem-solving. Monitor the Parents' Helpline email and phone communications to ensure prompt and comprehensive responses. Manage inquiries received via social media channels, ensuring consistent messaging and follow-through. Aim to provide the highest-quality service to parents, families, students, and stakeholders while meticulously documenting all inquiries. Initiate proactive outreach to both on-campus and off-campus partners. Communication Effectively communicate information verbally and in writing to individuals and groups, ensuring clarity and understanding. Demonstrate strong listening skills and a willingness to consider varied perspectives and ideas. Establish credibility and respect through effective communication with all stakeholders. Lead presentations for a range of audience sizes, from small groups to larger audiences of up to 3,000 participants. Knowledge of Program Demonstrate a profound understanding of the target audience's needs and the program's critical impacts. Strategically connect program initiatives to broader institutional goals and mission. Lead the planning and execution of signature events, ensuring consistency in brand and messaging. Represent the department effectively at campus partner events to foster collaborative relationships. Expertise in Microsoft, Adobe, and Google Suite, along with experience in WordPress, Hootsuite, Slate, Canva, CashNet, and social media strategic management. Oversee registration and assessment processes for programs and events. Coordinate facility logistics and deliveries as necessary. Program Administration Provide strategic oversight and support for ongoing and emerging program initiatives. Respond proactively to parent and family inquiries through the Parents' Helpline, ensuring timely and appropriate resolutions. Oversee the comprehensive development and management of the signature event registration process, effectively troubleshooting challenges as they arise. Participate actively in planning and executing all key signature events. Identify and engage potential off-campus partners to strengthen the VIP program. Facilitate the establishment and updating of annual contractual agreements with stakeholders. Champion the recruitment and leadership development initiatives for student employees. Willingness to travel to event locations as needed. Leadership Establish clear expectations and direction to meet organizational goals and objectives. Motivate and engage varied constituent groups through effective communication and strategic initiatives. Serve as a mentor to student employees, exemplifying strong leadership and professional development. Demonstrate strong organizational skills and the ability to prioritize projects effectively. Employ problem-solving strategies to navigate challenges collaboratively. Work cohesively with both small and large teams, promoting a welcoming environment.

Qualifications

Minimum Education and Experience	Bachelor's degree in Education, Communication, Social Work, Family Studies, or a related field. A Master's degree is preferred. A minimum of 3 years of experience in higher education, student affairs, or a related field, with specific experience in event planning, program management, family relations, and communication strategies. Proven ability to engage and work effectively with parents, families and students.
Other Required Qualifications	Exceptional written and verbal communication skills, with experience in developing communication strategies and outreach materials. Familiarity in data collection, analysis and reporting, with the ability to utilize data to inform decision-making and improve programs. Experience in coordinating all aspects of event management, including logistics, budgeting, marketing and on-site execution for both large and small-scale events. Ability to adapt event strategies to meet the varied needs of various audiences, ensuring smooth and engaging experiences for attendees. Exceptional organizational skills with the ability to manage multiple projects simultaneously while working under tight deadlines. Ability to think proactively, critically and creatively to address challenges and improve the overall experience of parents and families. Strong leadership skills with a commitment to fostering a collaborative team environment. A proactive approach to identifying needs and opportunities for improvement, coupled with a genuine desire to foster strong relationships with constituents and partners. Proficiency with virtual event platforms and tools, as well as a strong command of standard software applications (e.g., Microsoft Office Suite, social media platforms).
Preferred Qualifications	Ability to work collaboratively in a team environment and effectively represent the Office of Parents and Families Services. Proficiency in utilizing technology and social media for outreach and engagement.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	06/25/2026
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please attach a cover letter, resume, and contact information for at least 3 professional references.

Position Details

Position Number	00109385
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	320902 - Parents and Family Services
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.