Security Guard/Custodian

Salary: $23.08 - $24.73/hr

Position Summary: The Brooklyn Prevention Services Center operates Child Welfare Family Services Programs including Solution Based Casework, and MST-CAN. This site is located at 630 Flushing Ave, Suite 302 of a multi-level building, in Brooklyn. CA is looking for a Security Guard and Custodian in a combined role to join the CA Prevention team.

Essential Duties:

• Understand and promote the organization's Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Secure and maintain assigned post. Controls the entrances and exits of visitors, clients and staff. Maintains the safety of lobby and reception area. Monitor surveillance cameras.
• Maintains sign-in logs. Checks visitors in and out.
• Observe activities, report irregularities to maintenance personnel and site Director.
• Provide support to staff when dealing with disruptive or inappropriate behavior. Remove disruptive visitors from the building as needed or at the direction of site Director/Leadership staff on-site.
• Responds to all emergencies; involved in crisis situations through direction of the site Director(s) or other on-site Leadership.
• Learn and follow all existing safety protocols; ensuring the safety of staff and clients in the building.
• Escorts staff to safety as needed. Assists with arranging car service as needed.
• Serves on emergency response team. Responds to all safety related incidents and emergencies. Assists with fire and other emergency drills.
• Monitor building alarms, inspect, maintain and operate emergency equipment such as fire extinguishers, AED (if CPR trained).
• Learn and know the location and operation of fire alarms, firefighting, first-aid and other safety equipment.
• Call police, EMS, or fire department in the case of an emergency, such as injured person(s), fire or the presence of an unauthorized person(s).
• Answer and direct incoming calls as needed.
• Regularly reports to the assigned post on time.
• Maintains office environment through weekly mopping, cleaning of surfaces, maintaining restroom cleanliness and supplies.
• Daily collection and disposal of office garbage.
• Consistently identify to AA or Site Director needed supplies for ongoing maintenance of a clean environment (toilet paper, cleaning supplies, trash bags).
• Provide custodial support 4 hrs/week at Manhattan Family Court Children's Aid office.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma/GED.
• 3 years of experience as a security officer in a multi-floor or building environment required.
• Security Guard license in good standing.
• Experience with de-escalating conflicts.
• Basic computer skills required, particularly email and calendar.
• Physical ability to mop, carry garbage to collection point within the building.

Key Competencies:

• Effective communication skills. Professional, approachable and courteous, while providing exceptional service. Maintain a positive attitude and the ability to make quick decisions and handle any conflicts.
• Good verbal and written skills.
• Provide all training, certifications/documents such as CPR, Active-Shooter, De-escalation and any other training certifications pertinent to the position.
• Bilingual English/Spanish preferred.
• Flexibility to work on Saturdays as needed.
• Punctuality, regular attendance and a professional appearance.

Professional Development

• Take coaching and training by participating in offered trainings, workshops, In-Service days, and/or All-Staff conferences
• Maintain required certifications and proof of attendance in professional activities.

Health and Safety

• Adhere to all state and city licensing requirements (Security Guard Licensing) and CPR/first aid certification.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.