Rehab Tech/PT Scheduler - Rehab Services

• Achieve exceptional patient and family experiences by utilizing CARES, AIDET, and EPE service excellence tools.

• Address patient concerns and complaints in the moment, using effective communication techniques and escalating issues appropriately when needed.

• Manage conflict professionally and partner with leadership to ensure timely resolution of complex situations.

• Round on waiting patients to provide updates, ensure comfort, and communicate delays when applicable.

• Perform patient scheduling functions, ensuring accuracy of demographics, visit types, and appointment details.

• Educate patients and families on non-clinical aspects of care, including scheduling, referrals, prior authorizations, and out-of-pocket expenses.

• Coordinate scheduling for invasive procedures in both inpatient and outpatient settings.

• Develop and maintain collaborative relationships with providers, therapists, staff, and other departments to support seamless patient care.

• Follow established scheduling protocols, including appropriate utilization of assigned block times and specialty scheduling requirements.

• Assist therapists and therapy assistants with patient care activities and departmental operations.

• Perform delegated patient care tasks and procedures under the direction and supervision of a licensed clinician.

• Demonstrate knowledge of growth and development principles across the lifespan to effectively support patients of all ages.

• Prioritize responsibilities appropriately and escalate clinical or operational concerns to the appropriate licensed clinician or management team.

• Maintain a working knowledge of medical terminology, anatomy, rehabilitation modalities, and the indications, contraindications, physiological effects, and application of therapies relevant to the rehab setting.

• Support a safe, efficient, and patient-centered environment while contributing to the overall success of the rehabilitation team.

Education

• High school diploma or equivalent required.

• Completion of short-term Medical Terminology training required.

Experience & Knowledge

• Experience in a healthcare office, clinic, or rehabilitation setting with significant clinician interaction preferred.

• Prior experience with prior authorizations, certifications, and referral processes preferred.

• Working knowledge of CPT and ICD-10 coding preferred.

• Basic knowledge of medical terminology, anatomy, and rehabilitation services.