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Overview Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes - while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.
Headquartered in metro Atlanta, we're powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.
Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.
We're always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.
Are you pursuing an Information Technology or Audio-Visual career and looking to gain experience to supplement related college courses you may be taking? Jackson Healthcare, located in Alpharetta, is offering an exciting opportunity as a Part-Time Audio-Visual Technician!
As a Part Time AV Technician, you will assist our AV Engineer and IT Support Team with Conference Room and Event setup and troubleshooting. To be successful in this role you'll need to be an excellent communicator who can earn a client's trust by employing fast-thinking problem solving skills, work well under pressure, and be familiar with AV basics and popular platforms such as Microsoft Teams and Zoom. You must be a self-starter who can work with minimal supervision to provide excellent customer support before, during and after meetings and events.
ROLES & RESPONSIBILITIES:
Assist customers with various meeting types in different conference room settings Troubleshoot issues before and during meetings and events Work with IT Support to assist with AV-related incidents and requests Make recommendations to customers related to AV resources for event setups Assist the Desktop and Mobility Team during low-event days
Documentation:
- Document customer interactions and issue resolutions accurately in the Support Center IT Service Management system (ServiceNow).
- Keep all incident and request tickets updated with thorough, detailed information.
- Maintain detailed records to facilitate knowledge sharing and reporting.
- If the opportunity arises, produce informative and helpful Knowledge Base articles, in order to assist team members in resolving similar future AV issues that occur.
QUALIFICATIONS:
EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES:
Familiarity with Microsoft Teams and Zoom Understanding of Basic AV functionality (Cameras, Mics, TVs, Projectors, additional hardware and software) Excellent communication and problem-solving skills Work well under pressure and in front of people observing you Multi-tasking abilities Familiarity with the healthcare recruiting industry is a plus
Adaptability:
Time Management:
Customer Service:
REQUIREMENTS & WORKING CONDITIONS:
100% in-office, 3-4 days per week (up to 30 hours) Weekdays, hours 8:00AM-5:00PM Flexible schedule will be determined in conjunction with your manager
Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. |
Jackson Healthcare
Jun 12, 2026