Remote

Sr. Manager, Transformation Strategy

Genesys Cloud Services, Inc.
$135,400.00 - $238,200.00
vision insurance, paid holidays, 401(k), remote work
United States, North Carolina
Jun 19, 2026
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. What this role is: As Senior Manager, Transformation Strategy at Genesys, you will serve as a versatile strategic partner supporting some of the company's most important transformation priorities. You will establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact. Beyond narrative development, you will contribute across a wide range of initiatives, including strategic planning, operating model work, process improvement, executive priorities, and other emerging business needs. Success in this role requires strong business acumen, intellectual curiosity, comfort with ambiguity, and the ability to quickly move between strategy, analysis, problem solving, and execution support. What this role isn't: This role is not limited to a single workstream, discipline, or area of expertise. It is not responsible for owning enterprise transformation initiatives or serving as the primary execution lead for major programs. It is not a dedicated process excellence, governance, analytics, or communications role, although it may contribute to work across all of these areas. It is not an administrative support function focused on coordination, reporting, or meeting management. Success is measured by the ability to create clarity, solve problems, and deliver meaningful value across a broad range of transformation priorities. What you'll bring to the table: Strong strategic thinking and problem-solving skills with the ability to quickly understand new business challenges and operate across multiple domains. Experience supporting transformation, strategy execution, operating model improvement, business operations, consulting, or other cross-functional initiatives. Exceptional ability to synthesize complex information into clear insights, recommendations, and executive-level narratives. Strong business acumen and ability to connect transformation activities to measurable business outcomes. Comfort working in ambiguous environments where priorities evolve and opportunities emerge quickly. Strong stakeholder management and influencing skills, including experience working with senior leaders and executives. Some details about what you'll do: Establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact. Partner with leaders across the business to support strategic initiatives, transformation efforts, and emerging priorities. Conduct research, analysis, and problem-solving activities that help inform decisions and accelerate execution. Support process improvement, operating model, and organizational effectiveness initiatives as needed. Develop executive-level materials, recommendations, and insights for leadership discussions, reviews, and decision-making forums. Provide flexible strategic capacity across the Business Transformation Strategy & Operations team, contributing wherever support is needed most. Requirements: 7-10 years of experience in executive communications, strategy, consulting, change leadership, or corporate affairs. Demonstrated experience supporting senior executives and leadership teams. Exceptional written, verbal, and presentation development skills. Strong ability to synthesize complex information and communicate it clearly. Experience in management consulting, strategy, or transformation environments preferred. #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $135,400.00 - $238,200.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.