IT Operations Team Leader (SSO Division - Location: Irvine, CA)

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

IT Operations Team Leader (SSO Division - Location: Irvine, CA)

Position Summary:

The IT Operations Team Leader is responsible for overseeing the day-to-day operations of the IT infrastructure and support teams. This role ensures high availability, reliability, and security of the organization's IT systems, networks, and services. The Team Leader balances technical expertise with leadership skills, guiding a team of systems administrators, support specialists, or network engineers to meet SLAs (Service Level Agreements), resolve complex technical issues, and implement infrastructure projects.

Essential Functions:

Team Leadership & Management

• Supervise & Mentor: Lead, coach, and develop a team of IT professionals, conducting regular performance reviews and fostering a collaborative team environment.

• Resource Allocation: Manage team schedules, shift rotations, and on-call rosters to ensure 24/7 or continuous business coverage worldwide.

• Skill Development: Identify training needs and gaps within the team, facilitating continuous technical and professional growth.

2. Operations & Systems Management

• Service Delivery: Maintain and improve daily IT operations, ensuring systems (servers, cloud environments, networks, and endpoints) run smoothly and securely.

• SLA Compliance: Monitor team performance against KPIs and SLAs, ensuring tickets, incidents, and service requests are resolved efficiently.

• Incident & Problem Management: Serve as an escalation point for major incidents. Lead the root-cause analysis (RCA) process to prevent recurring technical issues.

• Change Management: Review and approve technical changes to the production environment to minimize downtime and risk.

3. Strategy & Project Execution

• Infrastructure Upgrades: Plan and execute IT infrastructure projects, including hardware refreshes, cloud migrations, and software deployments.

• Process Optimization: Standardize operational workflows, build automated processes, and document SOPs (Standard Operating Procedures) to improve efficiency.

• Vendor Management: Collaborate with third-party vendors and service providers to ensure quality service delivery and hardware/software compliance.

4. Security & Compliance

• System Backups: Oversee backup operations and disaster recovery (DR) testing to guarantee business continuity.

• Security Alignment: Ensure all operational systems adhere to corporate cybersecurity policies, managing patch deployments and vulnerability remediations.

Qualifications:

Technical Skills

• Infrastructure Knowledge: Strong experience with enterprise operating systems (Windows Server, Linux) and virtualization tools (VMware, Hyper-V).
• Cloud Operations: Familiarity with cloud platforms (AWS, Microsoft Azure, or Google Cloud Platform).
• Networking & Security: Solid understanding of TCP/IP, routing, switching, firewalls, VPNs, and identity management (Active Directory/Entra ID).
• ITSM Frameworks: Deep practical knowledge of ITIL (IT Infrastructure Library) practices, specifically Incident, Problem, and Change Management.

Soft Skills & Leadership

• Leadership: Proven ability to motivate, manage, and develop technical teams.
• Communication: Strong verbal and written communication skills, with the ability to translate complex technical jargon for non-technical stakeholders.
• Problem-Solving: Calm under pressure with excellent crisis-management and analytical skills.

Education & Experience

• Experience: 5+ years of experience working in IT infrastructure or operations, with at least 1-2 years in a senior, lead, or supervisory role.

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).

• Certifications (Preferred): ITIL Foundation/Expert, CompTIA Project+, Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, or CCNA

After Hours Support and Travel

Role requires to work above and beyond the normal schedule on as needed basis to ensure business operations are supported during urgent escalations.

Travel will be required (less than 40%), to remote sites to assist local support staff, to manage organization and projects/deployments.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $111450 to $195150 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission