Assistant Retail Manager

High school diploma or equivalent and 5 years of related experience

• Ability to multitask, prioritize, and work effectively in a fastpaced service environment.
• Strong organizational and timemanagement skills.
• Ability to schedule staff, assign work, and provide shiftlevel supervision.
• Effective verbal and written communication skills.
• Ability to lead, coach, and support frontline service staff.
• Strong customer service skills with the ability to resolve guest concerns.
• Ability to build and maintain positive working relationships with staff, management, and patrons.
• Proficiency in Microsoft Word and Excel; ability to learn POS and scheduling systems.
• Working knowledge of food safety, sanitation, and workplace safety standards.
• Flexibility to adapt to changing operational needs and work varied schedules.

• Serve as the on-duty shift lead for Food & Beverage operations, including the Bulldog Bistro and Bar, and Savannah Room.
• Supervise and support frontline staff to ensure consistent delivery of high-quality food, beverage, and customer service.
• Actively manage floor operations, resolve guest concerns, and adjust staffing or service flow as needed to maintain service excellence.
• Monitor inventory levels for food, beverage, and operational supplies. Identify shortages or discrepancies and communicate needs to staff to support uninterrupted service.
• Model professional hospitality standards and promote a positive, service-oriented environment for guests and staff.
• Oversee daily cash handling processes, including cash drawer counts and reconciliation, Point of Sale reporting, tip compliance, and timely submission of accurate deposits to the Business & Finance Department.

• Ensure compliance with established operational procedures, cleanliness standards, food safety regulations, and service expectations.
• Monitor food presentation, outlet appearance, and sanitation practices to meet or exceed guest expectations.
• Uphold health and safety standards for both guests and employees.
• Oversee responsible alcohol service in accordance with state law and University policy.
• Identify opportunities to improve service efficiency, consistency, and overall guest experience.
• Serve as the primary point of coordination during emergency situations, including guest and staff evacuations.

• Ensure adequate staffing coverage for all shifts; approve schedule adjustments and release hourly staff during slow operational periods as appropriate.
• Assist upper management with onboarding, training, and ongoing development of service staff, including fulltime, parttime, and student employees.
• Reinforce service standards, food handling procedures, and operational guidelines through coaching and handson leadership.
• Provide realtime feedback, guidance, and mentorship during shifts.
• Support crosstraining efforts to promote operational flexibility and staff growth.

• Build and maintain positive relationships with regular patrons and campus partners.
• Provide personalized service and respond professionally to guest feedback and concerns.
• Communicate guest feedback and service trends to management as appropriate.
• Contribute to an environment that encourages repeat business and positive guest experiences.

• Support other departments within the Georgia Center as assigned, particularly during highvolume periods or special events.
• Collaborate with crossfunctional teams to ensure seamless service and consistent operational coverage.
• Other duties as assigned.