New

SVP, Technology & AI Innovation

Workers Credit Union
118113.00 To 250817.00 (USD) Annually
paid time off, paid holidays, tuition reimbursement, 401(k), remote work
United States, Massachusetts, Littleton
Jun 05, 2026
Job Title: SVP, Technology & AI Innovation Department: Information Technology Department Location: Littleton, MA This role offers a flexible work arrangement. Candidates residing outside of New England may work 100% remotely. States where remote work is supported are as follows: Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, Florida, Georgia, North Carolina, Colorado, and Virginia. Candidates located within New England are expected to follow a hybrid schedule, combining remote work with onsite days at our Littleton, MA headquarters. About the Role The SVP, Technology and AI Innovation is the Credit Union's senior engineering and innovation leader, responsible for turning strategy into shipped capabilities at speed. This role builds the Credit Union Intelligent Operating System and applies AI-driven innovation and automation to create meaningful outcomes for members, employees, and the business. The role leads development team directly and drives results through strong matrix leadership across infrastructure, architecture, enterprise data, and business partners. What You'll Do Enterprise, People & Culture Leadership Partners with the President/CEO and Strategic Leadership Team to support longterm strategic planning, annual business planning, and execution of Boardapproved initiatives. Translates vision into execution by establishing governance, milestones, and accountability for largescale initiatives and transformations. Builds organizational structures and decision frameworks that support scalability, resiliency, and regulatory expectations. Articulates a clear, longterm strategic direction that guides decisionmaking, prioritization of resources, and execution across areas of responsibility. Models and reinforces the Credit Union's values, ethical standards, and expectations for performance and accountability. Represents the Credit Union with regulators, external auditors, financial partners, and vendors, maintaining professional, transparent, and credible relationships. Cross-Department Partnership Translate business priorities into executable roadmaps and measurable outcomes. Collaborate with business stakeholders to build intelligent solutions to simplify business workflows Partner with Digital Platforms & Architecture to align delivery with platform direction and standards. Partner with Enterprise Banking Technology to integrate platform capabilities with core systems of record. Partner with Enterprise Data to ensure AI and automation initiatives are powered by trusted data. Partner with Digital Workspace to ensure tools and workflows support adoption and modern delivery. Build and lead high-performing engineering team that collaborates effectively with IT and business stakeholders. Foster a culture of ownership, learning, collaboration, and calm execution under pressure. Develop leaders and teams who continuously raise the bar on execution quality and member impact. Build and lead high-performing engineering team that collaborates effectively with IT and business stakeholders. Foster a culture of ownership, learning, collaboration, and calm execution under pressure. Develop leaders and teams who continuously raise the bar on execution quality and member impact. Credit Union Operating System - Product & Platform Delivery Own the roadmap and delivery of the Credit Union Intelligent Operating System, translating enterprise priorities into shipped capabilities. Build member and employee-centered solutions that simplify workflows and improve experiences. Establish APIs and integration patterns that enable scalable internal and ecosystem-based solutions. Create delivery rhythms that connect strategy, execution, and measurable outcomes. Build reusable platform services that reduce delivery friction and accelerate innovation. AI-Driven Innovation, Agents, and Intelligent Automation Identify and scale AI and automation opportunities that reduce manual work and cycle time. Design and operationalize agentic workflows that improve productivity, knowledge access, and business execution. Create repeatable patterns with guardrails, monitoring, and continuous improvement loops. Modernize the software delivery lifecycle using AI-assisted tools, rapid prototyping, and automation. Partner with Enterprise Data to ensure AI and analytics are powered by trusted, governed data. Modern Engineering Excellence (DevSecOps, Quality, and Reliability) Establish and champion modern engineering practices, including CI/CD, automated testing, infrastructure as code, and embedded security. Strengthen platform engineering and site reliability capabilities to improve developer experience and resilience. Establish observability, incident response, and recovery practices that reduce operational risk. Infrastructure & Platform Engineering Guidance Guide infrastructure and platform capabilities in a matrix structure to enable rapid, secure delivery. Ensure infrastructure scales to support modern workloads, automation, and AI-enabled services. Other Duties Performs additional duties or responsibilities as required, requested, or deemed appropriate. May be asked to provide coverage in other WCU departments, functions, or business units as needed. Complies with all WCU policies and procedures. Contributes to departmental and organizational projects and initiatives as assigned. Maintains the confidentiality of all member and credit union information at all times. Regularly demonstrate behaviors as defined by the credit union's core values: Choose Purpose Over Ego, Be Direct With Respect, Dare to Grow, Do the Right Thing Always, and Win Together. What You Bring Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field required; advanced degree preferred. Experience Minimum of 12-15 years of progressive technology leadership experience, including significant experience leading software engineering, platform delivery, enterprise transformation, or digital product development. Minimum of 5-7 years in a senior leadership role with responsibility for enterprise-scale strategy, execution, and team leadership. Experience leading in a highly regulated environment, such as financial services, banking, fintech, insurance, or another industry with strong compliance, security, and risk expectations. Skills & Capabilities Transformational Leadership: Leads initiatives that change how the organization operates; builds new capabilities and programs. Enterprise Influence: Shapes thinking across functions without formal authority; builds coalitions and drives alignment. Governance: Establishes accountability structures; leads audits; ensures a clean, well-governed operation. Strategic Vision: Connects day-to-day operations to long-term competitive positioning. Organizational Stewardship: Champions structure, process rigor, and ethical standards across the business unit. Enterprise mindset - sees across functions and aligns technology decisions to enterprise strategy. Builder orientation - turns ideas into shipped solutions and measurable business outcomes. Innovation with discipline - drives AI and automation thoughtfully, with guardrails and accountability. Calm, credible leadership - leads effectively through complexity, ambiguity, and change. Matrix leadership - influences across teams without relying solely on direct authority. Member and employee focus - prioritizes solutions that improve service, simplicity, and impact. Work Environment: Remote Work Environment: This role allows for remote work, with occasional on-site meetings at the Littleton Headquarters as required. This work environment is subject to change based on business needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Compensation: Pay Grade: 18 FLSA Status: Exempt Pay Grade Range: $118,113 - $250,817 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.