Specialty Services Coordinator

Essential Duties and Responsibilities

• Complete physician quality chart audits (e.g. timely completion of discharge summaries and H&P's, diabetic testing initiative) to help ensure quality standards are achieved.
• Press Ganey patient satisfaction software super-user: run reports and analyze patient satisfaction data for physicians in multiple specialties. This information is used to improve patient satisfaction/service.
• Prepare quarterly physician quality/service incentive bonus summaries (including collecting and analyzing data).
• Support service recovery efforts by coordinating completion of patient concern case sheets (assign reviews to appropriate providers and respond to Customer Relations department).
• Create and distribute physician on call schedules for multiple specialty services. This includes the creation and maintenance of physician call schedules using software programs.
• Communicate with physicians and locum agencies regarding staffing needs and assign physicians to call schedule to ensure needed coverage.
• Arrange department orientations for new Mercy physicians & physician locums (EPIC, coding/billing, transcription, operating room orientation as needed, ID badges, security card, lab coats).
• Facilitate submission of physician timesheets to payroll for physicians working extra shifts.
• Coordinate processing of physician reimbursement forms, check requests, and invoices.
• Track the shifts worked by the physicians each month and enter into tracking sheet. Prepare reconciliation timesheets for extra shifts worked over the past quarter.
• Coordinate physician benefit tracking for CME, memberships, and licenses.
• Assign learning activities in the Mercy Learning Center to physicians and providers and track activities to verify completion.
• Communicate with vendors such as pharmacies, locum agencies, and funeral homes.
• Responsible for ordering office supplies, arranging hotel accommodations, schedule meetings, and approving partner time records.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Associate's degree in related field. Three to five years of related experience will be considered in lieu of associate's degree.
Minimum of five years working in healthcare organization preferred.
Proficient in MS Office Suite.
Proficient in spreadsheet software for data/trend analysis.

Certification and Licensure

N/A

Skills and Abilities
Ability to coordinate multiple projects simultaneously, set priorities, and adjust priorities as needed.
Working knowledge of statistical methods for data analysis, interpretation and presentation.
Special Physical Demands

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand; walk. The employee is frequently required to reach with arms and hands, handle, talk and hear.

Level of Supervision

Requires high level of independent judgement.

Supervises

N/A

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women