New

Customer Support

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Jun 05, 2026
Service Support Specialist Jr. Job Description The Service Support Specialist Jr. provides frontline support to clients through inbound and outbound calls in a fast-paced call center environment. This role focuses on delivering high-quality customer service, supporting benefits administration, payroll, and Affordable Care Act (ACA) processes, and ensuring client satisfaction and retention. The ideal candidate is technically capable, highly organized, customer-focused, and eager to learn complex systems while guiding clients through critical processes such as Open Enrollment. Key Responsibilities * Answer general inbound calls and place outbound calls to support customer satisfaction, retention, and business growth * Handle routine and lower-complexity client inquiries following established procedures and scripts * Navigate company customer information and order systems using foundational product and service knowledge * Schedule and lead virtual client meetings to answer questions and guide configuration changes in Workforce Now (WFN), including: * Benefit Plans * Employee Self Service * Payroll * Carrier Connections * ACA configurations * Troubleshoot Benefits, Carrier Connection, and ACA-related issues, providing consistent follow-up until resolution * Assist with running and reviewing reports related to benefits, payroll, and ACA filings * Coordinate and participate in calls with clients, insurance brokers, providers, and carriers to clarify benefit plan changes * Provide ongoing support to clients during Open Enrollment and ACA filings via phone, email, and scheduled meetings * Collect and validate data to complete Carrier Connection templates and ensure accurate file transmission * Act as a liaison between clients, brokers/providers/carriers, and internal Carrier Connections teams * Proactively verify accuracy of payroll dates and benefit rate changes following Open Enrollment * Obtain basic Payroll WFN and Mainframe knowledge to support small payroll-related projects * Support benefit and ACA internal projects as requested by peers or Executive Relationship Managers (ERM) * Maintain accurate case documentation using automated AI-driven note-taking tools Call Volume & Work Environment * Average of 18-20 calls per day, ranging from 15 minutes to 1 hour * No auto-dialer; AI-assisted systems automatically capture notes, allowing focus on troubleshooting and client engagement * Fast-paced, collaborative call center environment Required Skills * Strong customer service orientation * Excellent verbal and written communication skills * Troubleshooting and problem-solving abilities * Typing proficiency and strong technical/computer skills * Ability to multitask and manage multiple cases simultaneously * Case management experience * Comfort working in a call center environment Preferred / Plus Qualifications * Bilingual in Spanish * Bachelor's degree * Experience in benefits administration, payroll, consulting, or related industries * Project management or project coordination experience * Familiarity with multiple software platforms and tools Ideal Candidate Profile * Proven customer service experience in a call center or client-facing role * Experience supporting clients in benefits, payroll, healthcare, or consulting environments * Experience in retail or restaurant customer service with strong professionalism and technical aptitude * Strong ability to quickly learn new software platforms and confidently teach clients how to use them * Demonstrated troubleshooting skills with the ability to apply practical solutions * Experience working with multiple systems and technology tools Soft Skills & Competencies * Strong multitasking and time management skills * Organized, efficient, and detail-oriented * Ownership mindset with accountability for results * Ability to thrive in a fast-paced environment * Team-oriented and comfortable collaborating with peers * Strong written and oral communication skills * Willingness to learn and grow * Professional demeanor with strong relationship-building skills * Ability to interview and communicate using the STAR method Experience Level * Intermediate Level Job Type & LocationThis is a Contract position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Jun 18, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.