Senior User Experience Designer (Information Technology Executive 1)

Step into a lead role as a Senior User Experience Designer with the Office of Digital Experience. This position gives you the chance to help create clear and accessible services for residents and staff across the Commonwealth. Take advantage of this unique opportunity to improve statewide services, make real experiences better, and support modern government through strong design!

This senior role gives you the chance to improve important services that many people in Pennsylvania use every day. In this job, you will be guiding major design decisions, supporting the growth of the design system, and working closely with product, engineering, and agency teams. As a Senior User Experience Designer, you will perform the following duties:

• Design Strategy: Define project design approaches that support multi-system services and user needs
• Service Design: Lead interaction flows, user journeys, prototypes, and cross channel service improvements
• Testing Leadership: Develop testing plans and evaluation studies that guide product decisions
• System Governance: Manage design system standards, documentation, and accessibility guidance
• Team Mentoring: Support designers through feedback, coaching, and shared design practices
• Cross Team Coordination: Build strong working relationships across teams and agencies to advance user centered design practices

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Ten years of professional information technology experience; or
• Six years of professional information technology experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must have five or more years of experience documenting design rationale, such as explaining key decisions, tradeoffs, or design assumptions.
• You must have five or more years of experience creating end-to-end interaction design work with multi-step workflows or user journeys.
• You must have three or more years of experience using Figma to produce interaction designs, prototypes, or user flows.
• You must have three or more years of experience creating or managing design assets in Figma, such as components, variants, or tokens.
• You must have one or more years of experience contributing to or maintaining an enterprise design system.
• You must be willing and able to travel as needed to support team, project, or stakeholder engagement.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Experience designing for large, complex ecosystems such as government, healthcare, education, or enterprise environments
• Experience in service design, systems design, or multi-channel experience design
• Experience working within agile or hybrid delivery environments, including backlog refinement and release planning

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.