Administrative Officer 2

Join the Department of General Services as an Administrative Officer 2 and become a leader in improving customer support for the Commonwealth's vehicle fleet. This role gives you the chance to shape essential programs, build strong partnerships, and promote safe, efficient transportation. Your work will support agencies across Pennsylvania and help ensure dependable fleet operations.

This position oversees key activities that support the management, safety, and reliability of the Commonwealth's Automotive Fleet. It provides leadership for customer service operations and statewide service agreements. As an Administrative Officer 2, you will perform the following duties:

• Policy Oversight: Ensure policies and procedures for fleet maintenance and repairs are followed and updated
• Agency Coordination: Serve as the point of contact for agencies regarding vehicle repairs and maintenance needs
• Vendor Management: Develop and maintain the statewide service agreement program and ensure vendor information and updates are accessible
• Repair Approval: Review and approve maintenance and repair requests for Purchase Fund and qualifying Special Fund vehicles
• Safety Monitoring: Track and manage fleet recall activity and ensure completion of all required safety actions
• Staff Leadership: Guide customer service personnel to ensure accurate support and high quality service to drivers

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must have experience with team building, conflict resolution, and employee development skills.
• You must have experience working with other management team members to develop call center objectives while being efficient.
• You must have automotive experience such as automotive estimating, mechanical work, autobody repairs, or experience in an automotive environment.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.