Student Financial Aid Administrator - Office of Student Financial Aid

University of Illinois Urbana-Champaign

Job Summary

Plan, operate, process and report a wide range of financial aid programs and services provided by the Office of Student Financial Aid (OSFA) to student populations representing a wide range of backgrounds, identities, and lived experiences. OSFA is responsible for the administration and coordination of federal, state and institutional financial aid programs totaling over $1.2 billion annually and provide financial aid information and services to 60,000 students.

Customer Service/Outreach Training

• Provide advice and counsel to clients of the Office of Student Financial Aid, either in-person, by telephone or through written correspondence (including e-mail).
• Be knowledgeable of all student financial aid programs and services.
• Serve as liaison with University offices and other related financial aid agencies.
• Utilize available resources and provide presentations to large groups as well as work one-on-one with students and their families.
• Represent OSFA on institutional, state and federal committees and at professional conferences and workshops.
• Develop a thorough knowledge of legislation governing financial aid programs and federal needs analysis methodology.
• Exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation.

Program Administration

• Coordinate the staff efforts required to carry out program responsibilities and educate/train other office staff regarding the programs for which they are responsible.
• Responsible for the administration of programs and execution of procedures specified on the Office of Student Financial Aid Program Responsibilities list.
• Responsible for:
  
  
  
  • student awarding
  • disbursement and reconciliation of federal, state and institutional financial aid
  • accounting and funds management
  • maintenance of student record
  • application in-take and processing
  • verification of student records
  • scholarship administration
  
  
  
  

• Bachelor's degree in business, communications, humanities, social sciences, or a closely related field to the position.
• One (1) year (12 months) of professional experience working in student services, financial aid/loans or a closely related field (i.e. customer service, client services/relations) within higher education or a related agency (e.g., IL Student Assistance Commission (ISAC), tax accounting, tax preparation services, banking, healthcare, or insurance.)

• Master's degree in Student Personnel, Higher Education, Business Administration or a related field.
• Successful experience in student financial aid or client services.
• Experience presenting information to large groups of people.

This is a 100% full-time Civil Service 5011 - Financial Aid Associate position. The expected start date is as soon as possible after the close of the search. The budgeted salary for this position is $52,000/year. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Employees
hired into this position are expected to work on-site at the University of
Illinois Urbana-Champaign campus on a full-time basis with the possibility of
hybrid work options. Sponsorship for work authorization is not available for
this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Applications must be received by 6:00 pm (Central Time) on June
18, 2026. Apply for this position using the Apply Now button at the top or
bottom of this posting. For full consideration, application materials should
include a cover letter, current resume (including month/ year employment
dates), contact information for three professional references, and transcripts
or proof of degree(s). Please ensure your resume highlights your
qualifications/experience for this position. This may include professional, academic,
volunteer, or other applicable experience that aligns with the responsibilities
and requirements of this role.

In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or
other documentation of credentials are to be provided no later than the first
day of employment. For further information about this specific position, please
contact steiling@uillinois.edu. For questions regarding the application
process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.

Requisition ID: 1036694

Job Category: Professional and Administrative

Apply at: https://jobs.illinois.edu