Freight Support Specialist

Connection
paid time off, 401(k)
United States, New Hampshire, Merrimack
730 Milford Road (Show on map)
Jun 03, 2026
Freight Support Specialist Are you the type of person who plans 5 steps ahead—who can juggle multiple tasks and solve problems before others even see them? Find a career where your skills are in demand. Merrimack, NH CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology. https://www.connection.com/ keywords: position summary,position details,support,shipments,proficiency,skills,knowledge,additional information Full Time $20.43/Hr. - $25.91/Hr. Overview: Why Join Connection? At Connection, we help organizations solve everyday technology challenges by connecting people with the right hardware, software, cloud solutions, and support services. In this role, you’ll be part of a team that helps keep business moving by supporting customers, Sales, vendors, carriers, and internal partners. You’ll join a collaborative workplace that values fresh thinking, diverse perspectives, and practical problem-solving. We offer supportive teammates, competitive compensation, comprehensive benefits, 401k plans, mental health and wellness resources, and generous paid time off, including Wellness and Volunteer Time Off days. Job Summary Help keep shipments moving by resolving freight issues, supporting delivery needs, coordinating with carriers, and partnering with internal teams to deliver a smooth customer experience. The Freight Support Specialist supports Sales, customers, vendors, carriers, distribution partners, and Finance by managing freight inquiries, delivery support, freight claims, billing reviews, and transportation issue resolution. This role is ideal for someone who is detail-oriented, customer-focused, and comfortable working across multiple systems in a fast-paced logistics environment. Responsibilities: Serve as a primary point of contact for freight, delivery, carrier, and shipment-related inquiries. Research and resolve delivery exceptions, missed deliveries, short shipments, address corrections, tracking updates, and proof of delivery requests. Coordinate shipment reroutes, carrier pickups, freight quotes, routing guidance, and shipping solutions as needed. File, manage, and follow up on freight claims for damaged, lost, or missed shipments. Work with vendors, carriers, Sales, Customer Service, TIDC, and Finance to resolve service issues, billing discrepancies, accessorial charges, and cargo insurance needs. Support freight audit, logistics, cross-training, and process improvement initiatives across LTL, FTL, and Parcel functions. Entity of type com.vizirecruiter.common.domain.model.Label with id: 10513 Requirements: The ideal candidate is organized, accurate, and comfortable communicating with internal and external partners while managing multiple priorities. Proficiency with Microsoft Office, including Word, PowerPoint, and Excel. Intermediate Excel skills, including VLOOKUP and pivot tables. Ability to navigate multiple systems, web-based applications, and ERP platforms such as JD Edwards. Knowledge of freight, logistics, or transportation concepts, including LTL, FTL, Parcel, routing, carrier processes, and geography. Ability to audit, analyze, and resolve freight billing, invoicing, accessorial charges, and claim-related issues. Strong attention to detail, organization, documentation, and follow-through. Excellent written and verbal communication skills with a customer-focused approach. Ability to build effective relationships with vendors, carriers, distribution contacts, Sales, Customer Service, Finance, and other internal partners. Important Information for our Candidates: Applicants must be authorized to work for any employer in the U.S. Connection does not sponsor or take over sponsorship of employment visas at this time. To protect candidates, Connection will never offer employment without a complete interview process and direct communication with a live representative. Entity of type com.vizirecruiter.common.domain.model.Label with id: 5080