Associate Business Development Manager - Field Service

The Associate Business Development Manager - Field Service role is responsible for developing and managing long-term service relationships with key customers across Fike's Explosion Protection business. This position focuses on development and learning enterprise-level service solutions that support customer safety, compliance, operational reliability, and lifecycle asset management. The role will work closely with strategic accounts to develop and support coordinated multi-site service programs, long-term maintenance agreements, inspection programs, rebuild schedules, and customized support solutions tailored to each customer's operational needs. In this support role, the Associate Business Development Manager - Field Service will learn to serve as a trusted advisor to customers by helping them develop sustainable, long-term strategies to maintain and optimize their Explosion Protection systems. This position will work towards expanding Fike's recurring service business by building deep customer partnerships, identifying enterprise-wide opportunities, and helping establish scalable service models for key global and regional accounts.

1. Supports the development and management of strategic customer relationships focused on long-term field service and lifecycle support opportunities.
2. Learns to identify and develop enterprise-level service agreements across multiple customer facilities and operating locations.
3. Supports the development of customized service programs including inspection plans, preventative maintenance programs, annual service agreements, rebuild programs, and long-term support strategies.
4. Partners with customers to develop standardized service approaches that improve safety, compliance, reliability, and operational continuity.
5. Collaborates with regional sales teams, field service personnel, engineering, and operations teams to align customer service strategies with Fike capabilities.
6. Supports the development of strategic account plans focused on recurring revenue growth, customer retention, and long-term partnership development.
7. Conducts customer reviews, business reviews, and service planning discussions with key decision makers and executive leadership at customer organizations.
8. Supports the development of enterprise pricing strategies, contract structures, and long-term service commercial models.
9. Coordinates enterprise-level proposal development, presentations, negotiations, and contract discussions.
10. Identifies opportunities to expand Fike service offerings within existing customer accounts and newly acquired projects.
11. Maintains accurate strategic account activity, opportunity tracking, forecasts, and customer engagement records within company CRM systems.
12. Assists in shaping future Fike service offerings and enterprise support models based on customer needs and market feedback.
13. Maintains confidentiality of all information processed.

Subject Matter Proficiency. Sales Experience. Strategic Planning. Presentation. Critical Thinking. Problem Solving. Decision Making. Relationship Building. Computer Applications. Technical Understanding. Collaboration.

While performing the duties of this job, the environment is general office work and the employee is regularly required to walk, talk, hear, see, sit and use hands. Must be able to travel domestically regularly and internationally at times to meet with clients and team members face to face.

REQUIRED: Bachelor's degree in marketing, engineering, business, or related discipline or an equivalent combination of education and/or experience. Two years of experience in Explosion Protection or comparative technology, selling complex industrial products and solutions, and commercial activity in major global markets are preferred. Experience working with technologies in regulated industries, specifically the safety industry is desired. Demonstrated problem-solving skills and/or robust sales experience. Travels as required to support customer relationships, strategic meetings, and field engagement activities. Will be required to speak to groups and make presentations to key clients.

PREFERRED:Master's degree in a related technical field or an MBA. Bilingual. SalesForce (SFDC) and G-Suite experience. Experience with mechanical systems. Proven success in leading business development efforts.