Membership Retention Specialist

Membership Retention Specialist
Hourly Rate: $17 ( Bonus Potential)
Location: West Plains, MO - Onsite

This Retention Specialist's primary focus is to retain active members and reinstate inactive members while delivering a high-quality, sales-driven customer experience. This role requires strong relationship-building skills, persistence, and the ability to identify opportunities to increase member engagement and loyalty.

We are seeking a motivated, detail-oriented self-starter who thrives in a goal-driven, sales-focused environment. The ideal candidate builds trust quickly, handles objections with confidence, solves problems effectively, and manages multiple tasks with strong attention to detail.

Responsibilities:
* The Retention Specialist serves as the primary liaison and communication link with members, managing day-to-day membership needs via phone, email correspondence, and online channels.
* Proactively engages with members to retain accounts and reinstate inactive memberships through consultative sales techniques.
* Researches and resolves complaints to ensure member satisfaction and long-term retention.
* Processes membership applications accurately and efficiently.
* Updates and maintains the member database as required.
* Consistently provides members with exceptional, solution-oriented customer service.
* Contributes to a team effort to meet or exceed service, production, and quality goals.
* Meets and exceeds daily, weekly, and monthly performance goals, including retention and reinstatement targets.
* Processes payments and performs balancing responsibilities with accuracy.

A Successful Retention Specialist has:
* Strong customer service and/or sales experience.
* Excellent written and verbal communication skills.
* A proactive, persuasive approach to member interactions.
* Working knowledge of Microsoft Office.

Minimum Required Qualifications:

* High school diploma, or equivalent.
* Minimum 1 year of customer service experience.

Why Choose GMR?
Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we serve. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.