Welcome Center Manager - 139828

UC San Diego has an exciting new opportunity for an enthusiastic and skilled professional who is collaborative, creative, customer focused, and mission driven. This is a rare opportunity to help build something from the ground up. UC San Diego is launching its first-ever Welcome Center, a visually compelling, vibrant, and interactive gateway that brings the Triton story to life. The inaugural Manager will co-create, co-conceptualize, and co-build the Welcome Center experience alongside campus partners and stakeholders.

Designed to honor the university's history while looking boldly toward its future, the Center will celebrate the spirit and achievements of Tritons who have shaped science, technology, and culture around the world. Every visitor, whether prospective student, alumnus, donor, community member, or volunteer, will feel welcomed, represented, and inspired to engage with the university. The Welcome Center will serve as a front door to the university: a place where community, discovery, and connection come together in a memorable and inspiring way.

Reporting to the Executive Director of Campus Activation and University Centers, within the ArtsConnect and Activation team in Student Affairs and Campus Life, the Manager will be a founding creator of this experience. The incumbent will lead the exhibit planning, development, and launch phases in close collaboration with campus stakeholders, and then transition into managing day-to-day operations, programming, and community partnerships once the Welcome Center is open.

This role demands a rare combination of visionary thinking, project management discipline, and guest-experience excellence.

• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.

• Thorough knowledge of the campus, its vision, mission, programs, policies, achievements and infrastructure. Knowledge of University policies and procedures relating to the use of University facilities, event management and presentation.

• Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.

• Highly developed interpersonal communication skills including political acumen and social perceptiveness. Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities.

• Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.

• Knowledge of crowd management, crowd safety protocols, security and emergency procedures related to small, medium and large scale gatherings.

• Solid knowledge of common University-specific computer application programs.

• Ability to use discretion and maintain confidentiality.

• Ability to cultivate campus partners and influence participation and support for initiatives.

• Strong skills in short-term planning, analysis, problem-solving, and customer service.

• Thorough knowledge and understanding of concepts, principles and practices of event planning and public relations. Demonstrated organizational and project management skills to work successfully with clients to produce events that meet client needs and appropriately represent the campus.

• Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees.

• Skill in providing outstanding customer service and resolving concerns with care and political acumen.

• Ability to engage individuals from a variety of backgrounds, statuses, and affiliations making them feel welcome and important.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Occasional evenings and weekends may be required.

• Overtime and weekends may be required.

• Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.