Civil Service Permanent Part-Time
6/4/2026 11:59 PM Eastern
Lehigh County Mental Health / Crisis
danielleguarna@lehighcounty.org
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THE POSITION
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Do you want to help lead a team that strives to ensure all Lehigh County residents who are in crisis have fair and just access to services and treatment that promote recovery, resiliency, and wellness? We are searching for an adaptable, motivated, compassionate candidate to take on life saving professional social service work of a supervisory nature with the Lehigh County Mental Health/Intellectual Disabilities/Drug & Alcohol Crisis Intervention/988 and Information & Referral Unit. As a part-time County Casework Supervisor with our Crisis team, you will assist in the coordination and oversight of program operations and participate in work to ensure the delivery of effective information, referral, and crisis intervention services on a 24-hour, 7-day-a-week basis, through rotating shift schedules. Come join us and help make a difference in the life of others!
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DESCRIPTION OF WORK
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In this part-time County Casework Supervisor position, you will function as a working supervisor with our Crisis Intervention/988 and Information & Referral Unit and be responsible for both supervisory and direct service responsibilities. This includes telephone crisis intervention, 988, walk-ins, and mobile outreach services. Your responsibilities in this role will involve:
- Staff Coordination: Oversee staff coverage and shift scheduling to ensure consistent service delivery, particularly during weekends and high-demand periods
- Service Guidance: Provide supervision, guidance, and consultation to assigned staff on casework activities, crisis intervention practices, and service delivery expectations
- Training Support: Develop new and current staff through training, coaching, and skill building activities
- Community Collaboration: Communicate effectively with consumers, family members, law enforcement, hospitals, and community agencies to coordinate care and resolve service-related concerns
- Quality Assurance: Review cases and call recordings; ensure documentation complies with all requirements; and analyze findings to inform staff development, training needs, and performance evaluations
- Direct Crisis Intervention: Answer 988 and crisis line calls, conduct mental health assessments, and complete mobile outreach when needed
Work Schedule and Additional Information:
- Part-time employment, 20 hours per week.
- This position is primarily assigned to nights/weekend/holiday coverage and is subject to rotating shifts based on operational needs.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
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REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
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QUALIFICATIONS Minimum Experience and Training Requirements:
- Two years of professional experience in public or private social work and a bachelor's degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; or
- Any equivalent combination of experience and education which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences..
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation.
- This position falls under the provisions of the Child Protective Services Law.
- Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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EXAMINATION INFORMATION
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- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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