Staff Product Enablement Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Product Enablement Specialist, you will play a key role in elevating Product Management capability across the organization through scalable learning experiences, practical enablement programs, and role readiness initiatives.

This role goes beyond traditional training delivery. You will help Product Managers strengthen core Product Management capabilities - including storytelling, executive communication, stakeholder management, prioritization, customer empathy, discovery, and value framing - while enabling them to apply those skills effectively within the Genesys environment.

Working closely with Product leaders, Product Operations, and subject matter experts, you will design and operationalize onboarding, continuous learning, launch readiness, and workflow enablement experiences that improve Product Manager effectiveness and organizational alignment.

This is a highly collaborative, strategic, and hands-on role ideal for someone who thrives in ambiguity, enjoys building scalable programs from the ground up, and can translate complex product and organizational expectations into practical, engaging learning experiences.

• Design and deliver scalable learning experiences that strengthen Product Management capabilities across areas such as:
  • Storytelling and executive communication
  • Stakeholder management and influence
  • Prioritization and decision-making
  • Customer empathy and discovery
  • Value articulation and strategic thinking
• Partner with Product leadership to align learning initiatives with Product Management expectations, career development, and organizational goals.
• Translate business and organizational needs into structured learning journeys with measurable learning objectives.

• Design, build, and maintain enablement programs that support onboarding, continuous learning, role readiness, and Product Management excellence.
• Develop engaging enablement materials including presentations, facilitator guides, playbooks, e-learning modules, videos, and knowledge resources.
• Create scalable, practical learning experiences that enable Product Managers to apply concepts effectively in their day-to-day work.
• Ensure learning experiences are interactive, engaging, and aligned with adult learning best practices.

• Enable Product Managers to apply learning within the Genesys operating environment through onboarding programs, launch readiness initiatives, Product Ops processes, AI-enabled workflows, and cross-functional collaboration practices.
• Support the operationalization of Product Management best practices through structured enablement, guidance, and scalable resources.
• Translate complex product, process, and organizational concepts into actionable and user-friendly learning experiences.

• Facilitate live, virtual, and blended learning sessions for globally distributed and cross-functional audiences.
• Support the rollout of new tools, processes, product updates, and organizational initiatives through structured communications and enablement activities.
• Manage training schedules, participant communications, and learner support throughout program cycles.

• Partner closely with Product, Product Operations, Engineering, Customer Success, Marketing, HR, and other stakeholders to ensure content accuracy, relevance, and alignment with business priorities.
• Collaborate with subject matter experts to document best practices and simplify complex concepts into clear, practical guidance.
• Build trusted relationships across teams to support enablement adoption and continuous improvement.

• Track participation, engagement, knowledge retention, and readiness metrics to evaluate program effectiveness and impact.
• Gather feedback from learners, managers, and stakeholders to continuously refine content and delivery approaches.
• Stay current on enablement trends, Product Management practices, learning technologies, and instructional design best practices.

• Maintain and organize content within LMS platforms, enablement systems, SharePoint, knowledge bases, and related tools.
• Ensure learning materials remain current, accessible, scalable, and aligned with Genesys standards and branding.

• 5-7 years of experience in enablement, instructional design, learning & development, Product Operations, Product Management, training, or related fields.
• Strong understanding of Product Management practices, workflows, and operating models within SaaS or technology organizations preferred.
• Demonstrated ability to design and deliver scalable learning programs and enablement experiences.
• Proven facilitation skills with experience training hybrid or distributed teams.
• Experience developing adult-learning content across multiple formats including live, virtual, and self-paced learning.
• Exceptional communication, storytelling, and stakeholder influence skills.
• Strong project management and organizational abilities with experience managing multiple priorities in evolving environments.
• Ability to simplify ambiguity and translate complex organizational expectations into practical, scalable guidance.
• Experience collaborating cross-functionally with Product, Engineering, Customer Success, Technical, or Operations teams preferred.
• Experience with LMS platforms, enablement tools, SharePoint, Articulate, Rise, or related learning technologies preferred.
• Comfortable working in fast-paced, evolving environments with a high degree of ownership and autonomy.

• Increased Product Manager readiness, engagement, and capability development
• Accelerated onboarding and time-to-productivity for new PMs
• Strong adoption of Product Management best practices, tools, and workflows
• High learner engagement and positive feedback from Product teams and leadership
• Delivery of scalable, practical, and impactful enablement experiences aligned with Genesys strategy

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.