IT Service Lead

Please note that this position is contingent upon the successful award of a contract currently under bid.

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

Summary:

The IT Service Lead (ITS Lead) manages all aspects of the daily operation for ITSM team.

Essential Job Functions:

• Develops daily work schedule & projects for each team.
• Directs technical analysis of complex systems.
• Coordinates w/ vendors involved in providing product warranty, support, &/or RMAs. Provides high-level subject matter proficiency for each task.
• Provides advanced technical knowledge & analysis of ITSM ops, expert-level functional systems analysis, design, integration, documentation, troubleshooting, training, & implementation advice on complex problems requiring the highest-level knowledge of the subject matter for proper implementation & ITSM support functions. Provides the highest level of support to end users by handling service requests escalated by lower tiers.
• Support will be provided onsite, remotely, over the phone, or via email.
• Develop solutions for complex network, desktop, & server problems.
• Ability to analyze existing systems & recommend improvements. Develops, maintains, & implements all systems, applications, & networking configurations.

Necessary Skills and Knowledge:

• Professional customer service skills, resourceful & takes initiative in a dynamic environment & troubleshoot issue effectively & efficiently.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Minimum Qualifications:

• BA/BS from an accredited college or university
  • Substitute AA/AS w/ 7+ years of experience
  • Substitute w/ 9+ years of experience
• Training, Certifications, EXP, & Clearance Requirements:
  • IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE or SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Certified Technician.
• Minimum 5+ years of experience.
• Secret Clearance

Pay and Benefits

The salary range for this position is $104,000.00 to $117,000.00 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.