Research Facilitator

JOB SUMMARY

Involves patient care services for a range of mental health disorders, often severe including major depressive disorders, paranoia, schizophrenia, or bipolar disorder. Settings may be inpatient, outpatient or clinical research studies. Patient care may be provided by a combination of licensed clinicians, as well as counselors and crisis intervention specialists. Patients typically require routine assistance, treatment or a specialized and controlled environment. Primary emphasis on treatment and attempt where possible to help patients control their own lives in the outside world, with the use of a combination of psychiatric drugs and psychotherapy.

• Performs other duties as assigned.

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

POPULATIONS SERVED

Demonstrated ability to provide appropriate care based on the needs of a specific individual, including Adolescents and Young Adults.

The "Medication and Auxiliary Staff Competency" must be successfully completed for Level I, Level II or Level III staff PRIOR to performing duties requiring medication access (including access, transport, and/or stocking activities OR access to medication storage areas for cleaning).

Instructions: After employee successfully completes the level-appropriate competency, please check the corresponding box below. Obtain the employee's and manager's signatures to attest that the competency was completed and send the signed job description to HR for the employee's personnel file.

_____ Level 1 As a part of his/her daily activities, employees may have access to medication storage areas for cleaning only. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 1.

_____ Level 2: As part of his/her daily activities, employee may access and transport medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 2

_____ Level 3: As part of his/her daily activities, employee may access, transport and stock medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 3.

Minimum qualifications:

• Bachelor's degree in related area and 1+ related work experience; and/or equivalent experience
• Basic skills in providing behavioral / educational interventions.
• Knowledge of applicable laws and ethical standards associated with profession.
• Basic knowledge of diagnostic and therapeutic approaches.
• Effective verbal and written communication. Demonstrated active listening and persuasion skills.
• Skills in collaborating with interdisciplinary team.
• Knowledge of business software and electronic / medical records systems.

Preferred

N/A

License/Certifications

N/A

Minimum qualifications:

• Bachelor's degree in related area and 1+ related work experience; and/or equivalent experience
• Basic skills in providing behavioral / educational interventions.
• Knowledge of applicable laws and ethical standards associated with profession.
• Basic knowledge of diagnostic and therapeutic approaches.
• Effective verbal and written communication. Demonstrated active listening and persuasion skills.
• Skills in collaborating with interdisciplinary team.
• Knowledge of business software and electronic / medical records systems.

Preferred

N/A

License/Certifications

N/A