Guest Service Agent

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Service Agent- JLL

What this job involves:

As a Guest Service Agent at JLL supporting Capital One, you'll be the welcoming face that creates extraordinary first and last impressions for associates and visitors alike. This role places you at the heart of the workplace experience, where your warm personality and genuine care for people transform routine interactions into memorable moments. You'll manage front desk operations in high-traffic lobbies, greeting everyone who enters, signing in external visitors, providing wayfinding directions, handling building badge needs, and responding to general inquiries with professionalism and a smile. Beyond the desk, you'll serve as the eyes and ears for the overall workplace experience-conducting building walk-through audits, opening and escalating work orders, assisting with special events, giving site tours, and reporting safety or security concerns. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers meaningful opportunities to develop your skills in customer service, facilities operations, and event coordination while working within a collaborative culture. At select locations, you'll also support small events including meeting room setup, catering coordination, and first-level AV/IT troubleshooting.

* Greet and actively engage with Capital One associates, executives, service partners, and external visitors, creating warm, memorable interactions that set a positive tone for their day

* Sign in external visitors following security protocols, manage building badge requests, and provide wayfinding directions and general information about the facility

* Maintain a visible presence in high-traffic lobby areas, standing for extended periods to ensure immediate assistance and accessibility for anyone entering or exiting the building

* Conduct building walk-through audits, open work orders, escalate service requests, and report safety or security items to ensure seamless operations

* Assist with special events, give site tours, and coordinate with building services to enhance the overall workplace experience

* At select locations, support small events through meeting room setup, catering coordination, first-level AV/IT troubleshooting, attendee assistance, and post-event room reset

* Provide feedback on workplace experience observations to support the mission of creating a memorable work environment for all building occupants

* High school diploma or equivalent

* 2+ years of customer service experience in reception, concierge, retail, front desk, or related customer-facing roles

* Comfortable standing for extended periods to provide visible presence and immediate assistance in high-traffic areas

* Proficiency in Microsoft Office Suite and Google Workspace with ability to quickly learn visitor management systems and building-specific software

* Strong ability to manage multiple tasks simultaneously while maintaining attention to detail and providing excellent customer service

* Flexibility to work Monday through Friday, either 7:30am-4:30pm or 9:00am-6:00pm shifts

* Previous experience in corporate office environments, commercial real estate, or workplace services

* Familiarity with visitor management systems, access control platforms, or building management software

* Experience supporting events, including meeting room setup, catering coordination, or basic AV/IT troubleshooting

* Background in hospitality, concierge services, or facilities management

* Demonstrated adaptability in adjusting communication style to meet diverse customer needs and preferences

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.