Volunteer Coordinator

LOCATION: The Salvation Army - Palomino Lane

STATUS: Full Time/Non-Exempt

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary:

The Volunteer Coordinator is an administrative position responsible for the strategic planning, development, and evaluation of The Salvation Army Southern Nevada's volunteer program and community engagement initiatives. The position exercises independent judgment and discretion in designing volunteer systems, establishing recruitment and engagement strategies, building partnerships, and resolving complex issues involving volunteers, staff, and community stakeholders. This leadership role ensures that volunteer engagement aligns with The Salvation Army's mission, culture, and strategic priorities.

QUALIFICATIONS:

• Bachelor's degree in related field required.
• Minimum of 2-4 years' experience in volunteer program administration, community engagement, or nonprofit leadership.
• Knowledge and experience in Salvation Army programming is advantageous
• Strong interpersonal and communication skills, both verbal and written.
• Ability to maintain strict confidentiality
• Demonstrated ability to build collaborative relationships among staff, volunteers, and community partners.
• Skilled in problem-solving, conflict resolution, and program development.
• Proven initiative and capacity to design, launch, and lead new projects independently.
• Ability to manage disruptions in processes or communications with flexibility and professionalism.
• Demonstrated ability to work effectively and respectfully across diverse communities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Publisher), email, and internet applications.
• Exceptional organizational skills with the ability to manage multiple priorities under minimal supervision.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Possession of a valid Nevada driver's license and a clean motor vehicle record.
• Ability to pass a criminal background check
• Ability and willingness to learn & abide by TSA PTM protocols & best practice

RESPONSIBILITIES:

Program Development and Management

• Develop, implement, and oversee volunteer program systems consistent with The Salvation Army's mission and strategic plan.
• Design volunteer recruitment, placement, and retention processes that align with organizational policies and priorities.
• Design and manage a volunteer program that actively encourages community groups, corporate partners, and individuals to deepen their engagement across all areas of The Salvation Army's mission-including ongoing volunteer service and charitable giving opportunities.
• Collaborate with departmental leaders to assess volunteer needs, establish priorities, and identify innovative engagement strategies.
• Create new volunteer-driven initiatives to expand The Salvation Army's presence and impact in Southern Nevada.
• Maintain a comprehensive portfolio of volunteer opportunities suitable for individuals and groups from corporations, churches, schools, and service organizations.
• Evaluate volunteer participation and outcomes; recommend strategies for continuous improvement and increased program effectiveness.

Recruitment and Outreach

• Develop and implement proactive volunteer recruitment strategies targeting churches, businesses, colleges, and civic groups.
• Support corps officers and the Kettle Coordinator with strategic oversight of volunteer engagement in the Red Kettle Campaign, including recruitment, scheduling, and performance tracking.
• Create and launch volunteer-focused Christmas initiatives (e.g., Celebrity Kettle Day, Kettle Music Day, Service Club Day).
• Design programs that encourage volunteers to become long-term supporters and donors.
• Coordinate year-round recruitment for seasonal and special events (e.g., Angel Tree, Thanksgiving, Back-to-School, Chef Showdown, Kettle Kickoff, and other fundraising activities).
• Partner with Public Relations and Development to produce promotional materials consistent with The Salvation Army's branding standards.
• Represent The Salvation Army at community meetings, conventions, and service club gatherings to strengthen outreach and partnerships.
• Provide talking points and coaching for staff and volunteers to confidently communicate The Salvation Army's mission and engagement opportunities.
• Evaluate engagement activities and recommend methods to enhance public visibility and community trust.

Coordination and Support

• Develop and conduct orientations and training sessions for volunteers; design materials that ensure effective preparation for assigned duties.
• Provide leadership and oversight at volunteer events to ensure safety, efficiency, and positive experiences.
• Make independent decisions to address volunteer concerns and logistical challenges in real time.
• Facilitate follow-up communication with volunteers and nurture ongoing relationships to encourage future involvement.
• Plan and coordinate the annual Volunteer Appreciation Event, including program design, budgeting, and logistics.
• Consistently express gratitude and appreciation to all volunteers through direct communication, thank-you messages, and recognition initiatives.
• Develop a quarterly volunteer newsletter highlighting stories, updates, and acknowledgments.

Administration and Reporting

• Maintain accurate and organized volunteer records, including contacts, service hours, and program statistics.
• Prepare regular reports for leadership summarizing volunteer engagement metrics, outcomes, and expenditures.
• Coordinate with Public Relations and Development to create promotional content for social media, print, and events.
• Ensure photo and video release compliance for publicity purposes.
• Cultivate partnerships with divisional, territorial, and community volunteer coordinators to share best practices and align strategies.
• Attend meetings, trainings, and departmental functions as assigned, contributing subject-matter expertise on volunteer engagement.
• Perform other related duties consistent with the administrative and strategic nature of this position.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.