Experience Systems and Intelligence Manager

You're looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That's why we're looking for an Experience Systems & Intelligence Manager to support the implementation, optimization, and long-term success of the firm's Litera Foundation platform and related business intelligence capabilities that drive strategic growth, experience intelligence, and business development insights across the firm.

The ideal candidate will be responsible for...

• Supporting the implementation, configuration, and ongoing evolution of Litera Foundation, including taxonomy design, workflows, integrations, testing, rollout coordination, and post-launch optimization.
• Partnering with Marketing, Business Development, IT, Finance, Research & Knowledge, and practice leadership to align platform capabilities with firm strategy and business priorities.
• Translating business needs into scalable platform solutions, including workflow enhancements, reporting improvements, data model changes, and system integrations.
• Identifying and supporting high-value use cases for experience management, matter intelligence, pitches and proposals, rankings submissions, attorney biographies, website content synchronization, and lateral integration.
• Assisting in the development of dashboards, reporting solutions, and data visualizations that provide actionable insights related to firm experience, credentials, activity, and business opportunities.
• Supporting firmwide adoption through training, onboarding, change management initiatives, governance documentation, and continuous improvement efforts.
• Coordinating with external vendors and internal technical teams to support integrations, issue resolution, platform enhancements, and ongoing optimization initiatives.

The successful candidate will demonstrate...

• Five years of experience in experience management, business intelligence, marketing technology, CRM, knowledge management technology, or related enterprise platforms within a law firm or professional services environment.
• Direct experience with Litera Foundation or comparable experience management, knowledge management, or firm intelligence platforms strongly preferred.
• Strong understanding of experience management principles, data governance, taxonomy development, matter intelligence, and business development workflows supported by enterprise data platforms.
• Experience developing business intelligence and reporting solutions using Power BI or similar data visualization tools.
• Proven ability to manage cross-functional initiatives, influence stakeholders, and build alignment across Marketing, Business Development, IT, and other business teams without direct authority.
• Excellent communication, interpersonal, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment while maintaining a high level of professionalism and discretion.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to analyze data, communicate insights clearly, and adapt quickly to new technologies and evolving business needs.

Pay Range for Candidates in Washington, DC:

$130,000 - $150,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location.

Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid vacation and sick time, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.

Investing your time and talents is no small matter-we know that superior service to our clients starts with an investment in you. Our competitive compensation, comprehensive benefits, and programs that support our employees' well-being, families, and futures reflect our pride in our people. From our legal administrative assistants to our senior partners, Venable prioritizes the whole person in order to cultivate the most successful of relationships.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.