Mgr Billing Services

JOB TITLE: Manger Billing Services
JOB CODE: CUS00J1
DEPARTMENT: Business Solutions - Raytown Customer Care Center, Topeka General Office or Wichita Operations Center
LOCATION: Raytown, MO
Topeka, KS
Wichita, KS
PAY RANGE: $99,500 - $132,600

Scheduled Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Job may require additional hours as required.

Summary of Primary Duties and Responsibilities:
This management role oversees compliant and accurate billing and account operations, requiring deep expertise in regulatory requirements, pricing governance, and SOX controls, while leading exempt staff who supervise bargaining unit employees. The manager ensures retail customer billing is produced accurately and completely in accordance with all applicable policies, practices, and regulations through hands-on oversight of end-to-end billing activities. Blending strategic leadership with operational execution, the role relies on strong analytical and problem-solving skills to translate data into meaningful process and control improvements. As an agile and adaptive change agent, the manager proactively responds to evolving regulatory, system, and business needs while driving continuous improvement and operational modernization. The position partners closely with Credit, IT, Legal, Regulatory, Audit, and Customer Care Support leadership to ensure cross-functional alignment, enterprise efficiency, and sustained compliance.

Major responsibilities include, but are not limited to:
* Contribute to the effective operation of the department by ensuring that all billing is following applicable rates, rules, and regulations.
* Ensures accurate and compliant rate application for all customers across all company territories. Also, ensuring rate test across all of billing and maintaining accuracy.
* Assure a safety conscious workforce by implementing, monitoring, and promoting proper safety practices with an ongoing goal of achieving an accident-free work environment.
* Assure the effective operation of the department through the selection, development, and motivation of a qualified, competent (professional) staff.
* Lead and oversee compliant, accurate retail billing and account operations in accordance with regulatory requirements, pricing policies, and SOX controls.
* Manage and develop exempt staff who supervise bargaining unit employees, ensuring performance expectations, quality standards, and adherence to established procedures.
* Direct, coordinate, and oversee end-to-end billing activities to ensure accuracy, completeness, and timeliness of customer billing.
* Serve as an agile and adaptive change agent, proactively leading process improvements, system enhancements, and operational transformations in response to evolving regulatory and business needs.
* Apply strong analytical and problem-solving skills to evaluate billing data, identify trends and risks, and implement sustainable operational and control improvements.
* Ensure effective internal controls, documentation, and audit readiness through collaboration with Audit, Regulatory, and Legal partners.
* Drive cross-functional alignment by partnering closely with Credit, IT, Legal, Regulatory, Audit, and Customer Care Support leadership to enable efficient, enterprise-wide processes.
* Champion a culture of continuous improvement, accountability, and compliance while balancing strategic priorities with hands-on operational leadership.

Education and Experience:
* At least 8 years of customer service or account management experience required; utility experience preferred.
* Bachelor's degree in business or related field is preferred.
* Strong interpersonal, communication, and problem solving skills.
* Ability to analyze data, manage multiple priorities, and adapt in a fast paced environment.
* Proficiency with Microsoft Office with high emphasis on Excel, and experience with Oracle CC&B and MDM. As well as proficiency with SQL.

Skills, Knowledge, and Abilities:
* Ability to manage multiple large load power and commercial and industrial customer needs simultaneously.
* Exceptional customer service and relationship building capabilities.
* Strong decision making skills and sound judgment.
* Ability to work collaboratively across departments and act as a change agent.
* Effective project management skills for both technical and non technical initiatives.
* Ability to identify and implement process improvements that enhance efficiency.
* Strong written and verbal communication skills tailored to diverse audiences.
* Demonstrated ability to work independently and within a team environment.

Licenses, Certifications, and/or Testing:
Successful candidate must possess and maintain a valid driver's license.

Working Conditions:
* Hybrid office environment: In office Tuesday-Thursday. Remote work option Monday and Friday - unless required to be in the office.
* Travel between office locations for in person meetings, project needs, or other business needs will be required.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.