Client Services CI Supervisor

This position will be responsible for the supervision of Client Services team members and manages various refresh programs, work streams, and tasks as assigned. The incumbent is a recognized project management expert and is responsible for all aspects of supporting enterprise-level projects for the Client Services unit within Information Technology.

This includes but is not limited to strategic planning, budgeting, level 3 technical escalations, project resource management, customer relationship, portfolio management, technical guidance, client systems planning and implementation, and other special projects as required.

This position also manages budget, cashflows, and procurement activities for Client Services. This position will exercise initiative, analytics, and sound judgment in applying established principles and practices to new and unusual problems. The incumbent must work with full independence and decision-making responsibility under limited direction and act as a lead to all IT Client Services team members as well as the project team members. Incumbent acts as the department's liaison with clinical departments, clinics, vendors, clinical engineering, research, education, and all other departments throughout UC Davis Health.

Apply By Date: 5/29/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training
• Three (3) or more years of supervisory experience
• Five (5) years of program/project management experience managing implementations or programs of varying size and scope
• Experience with Project Management tools (e.g. Microsoft Project) and other MS Office tools
• Experience managing multiple technology or computer infrastructure related projects
• Has solid interpersonal and management skills. Demonstrated skill in managing technical staff.
• Excellent oral and written communication skills. Requires solid ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel.
• Must possess the ability to work independently, set priorities, organize the work of others, and meet deadlines
• Has working knowledge of hardware, software, and desktop applications as it relates to Desktops, Laptops, Mobile Devices, Printers, Multi-function Devices, Scanners, Carts, etc
• Strong ability to think strategically and create long-term roadmaps and processes for project/service delivery improvements
• Knowledge of project management principles, theories, and concepts
• Demonstrated ability to work independently and in a team environment to effectively provide technical support and consulting services to clients via telephone, email, and in-person

Preferred Qualifications

• Experience managing projects and staff within a university or health care industry
• Experience supporting IT systems in an enterprise environment consisting of 15,000 or more customers
• Ability to work effectively with clinical, administrative, and executive staff, displaying a courteous and professional attitude at all times
• Ability to be creative and apply innovative concepts to problem resolution
• Possess the ability to work effectively with other members of the management team to proactively triage and resolve customer issues

Key Responsibilities

• 40% - Supervisory Responsibilities
• 40% - PROGRAM MANAGEMENT & ANALYTICS
• 10% - PURCHASING PROCESS
• 10% - CUSTOMER SERVICES

Department Overview

UC Davis Health (UCDH) Innovation Technology accomplishes planning and implementation activities to service the UC Davis Health environment needs for teaching, clinical high-quality patient care, and research. The Client Services team is responsible for the deployment, maintenance, lifecycle management, troubleshooting, and support for client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Mobile Devices, Printers, Multi-Function Devices, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications. The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution.

POSITION INFORMATION

• Salary or Pay Range: $8,533.33 - $16,866.67
• Salary Frequency: Monthly
• Salary Grade: Grade 25
• UC Job Title: INFO SYS SUPV 2
• UC Job Code: 000530
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work nights and/or weekends as needed

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks