Performance/Operations Analyst

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Performance/Operations Analyst

About the Role

We are seeking an experienced Performance/Operations Analyst to support our major utilities industry client account as part of the Account Operations Excellence team. This role creates reporting to support operations and occupancy planning, develops new metrics aligned with client and account goals, and supports data quality standards across systems. Working with account teams, clients, and cross-functional partners, the analyst translates data into actionable insights through dashboards, ad hoc analysis, and client and internal presentations.

Responsibilities

Performance Reporting & Analysis

• Partner with stakeholders, account teams, and clients to create regular and ad hoc reports and analysis for occupancy planning, operations, client needs, and to support team and account's initiatives

• Generate performance dashboards, operational metrics, and compliance reporting, with focus on automation and efficiency

• Track KPI performance, identify issues requiring attention, and recommend solutions

• Support preparation and presentation development for leadership meetings and translate complex data findings into clear, actionable insights for non-technical audiences

Data Quality

• Validate data accuracy before distribution of reports and presentations

• Support and improve data quality across operational systems

• Monitor data quality metrics and flag and escalate issues requiring attention

• Review operational workflows and processes to identify issues impacting data quality

• Implement and maintain data governance standards within operational systems as defined by Account and Client Operations and Governance Teams

Technical Solutions & Automation

• Develop solutions using native Excel functionality including advanced formulas, pivot tables, Power Query, and conditional logic

• Identify opportunities to streamline reporting processes and automate repetitive tasks using Power Automate and advanced Excel capabilities

• Develop and maintain Smartsheet and JLL Tracker solutions to streamline processes and enhance productivity

• Support development of BI requirements and coordinate with technical teams on development

Cross-Functional Collaboration

• Build and maintain trusted relationships and partnerships with diverse stakeholders including operations staff, client personnel, IT teams, and leadership

• Demonstrate strong communication skills with ability to manage stakeholder expectations across competing demands

• Provide guidance to stakeholders and cross-functional teams on data standards, best practices, proper data entry, report interpretation, use of analytical tools, and understanding of data definitions, sources, and appropriate usage

• Demonstrate flexibility in managing multiple concurrent requests and adapting to changing client and business priorities

• Proactively identify issues before they escalate and respond to time-sensitive analytical requests

Documentation & Knowledge Management

• Maintain playbooks and standard operating procedures for data collection, validation, and reporting processes

• Document data flows, reporting processes, and analytical methodologies to support team coverage, knowledge transfer, and high-quality data maintenance

• Support development and maintenance of data dictionaries

Qualifications

Required Experience & Education

• Bachelor's degree in Business Administration, Finance, Operations Management, Facility Management, or related field; or equivalent combination of education and experience

• 3-5 years of experience in CMMS/work order applications, Performance Management, Data and Analytics (Corrigo experience preferred)

• Experience in a business analyst or similar analytical role

• Demonstrated experience working across multiple application systems and business functions in an enterprise environment

• Prior experience in facilities, property management, hospitality, customer experience, or related field preferred; experience with occupancy planning data a plus

Required Technical Skills

• Strong data analysis proficiency with ability to conduct analyses, translate findings into actionable insights, and maintain high level of attention to detail and accuracy

• Advanced native Excel skills including advanced formulas, pivot tables, and Power Query to analyze and manipulate data and generate meaningful reporting efficiently and effectively

• Proficiency with Power Automate for workflow automation

• Strong skills with developing and maintaining Smartsheet solutions to streamline processes, enhance productivity, and facilitate efficient collaboration within teams

• Excellent MS PowerPoint and Word skills; proficient with Outlook and Teams

• Experience with or aptitude to quickly learn a wide variety of JLL and client technology platforms, operational tools, and reporting applications with minimal training

• Ability to develop reporting and BI requirements and collaborate effectively with BI team preferred

• Skilled at utilizing JLL AI tools to automate tasks, generate insights, and increase productivity

• Familiarity with database management processes and SQL a plus

• Understanding of data quality management, data governance principles, and how they impact business processes preferred

Required Professional Skills

• Excellent written and verbal communication and presentation skills with ability to adjust content to the stakeholder, utilize JLL and client templates and standards, and convey information clearly and concisely

• Strong relationship management and collaborative skills with excellent listening capability to build and maintain trusted partnerships with diverse stakeholders

• Proven ability to manage stakeholder expectations, break down complex work into actionable steps, and proactively communicate progress, risks, and roadblocks

• Skilled at prioritizing tasks, working independently, meeting deadlines, and making effective decisions while moving processes forward with various stakeholders

• Strong sense of ownership and self-motivation with ability to represent JLL company values

Location & Work Arrangement

• Role Type: Full-Time

• Reporting Structure: Reports to Director of Performance Management and Operational Excellence

• Location: Remote position. Candidates must reside and work within the Pacific Coast Time Zone, with a strong preference for those located in Northern California

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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