Senior Administrator-Instructional Design

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

In your new role as Senior Administrator - Instructional Design you will be responsible for the design, development, and maintenance of a variety of training content in a variety of formats, such as instructor-led (ILT) classes (on-site and virtual), eLearning, self-serve toolkits, and videos. This position will focus on large or complex projects.

The position works across the enterprise with other People Development teammates, HR Business Partners, business unit project sponsors, subject matter experts, IT technical staff, and outside vendors through all phases of a project, from assessment through implementation and evaluation.

Instructional Design and Development

Build and maintain partnerships with business unit contacts and subject matter experts (SMEs).
• Write learning objectives and work with SMEs to draft content outlines.
• Design and develop training, simulations, and assessment activities. Design may include prototyping, storyboards and/or scripting.
• Perform testing and quality assurance on all deliverables.
• Partner with facilitation specialists and business unit contacts to transition materials and programs for delivery.
• Create evaluation plans to measure learner satisfaction, skill attainment, and learning transfer.
• Design or revamp role-specific training curriculums, including performing task analysis.
• Serve as end-to-end project manager for assigned projects, from kickoff to close. Plan project tasks and time estimates.

Performance Consulting

• Work with organization leaders to identify performance gaps.
• Conduct performance analysis, including gathering appropriate data and stakeholder needs. Identify root causes and provide recommendations for closing them.
• Build and sustain relationships with key functional leadership and Subject Matter Experts.

Continuous Improvement

• Recommend and implement new design and development processes, tools, and approaches based on continuous advancements in the learning marketplace and industry best practices.

Required Job Qualifications

• Bachelor's Degree (or higher) -OR- 4+ years professional work experience.
• 3+ years experience designing and developing blended learning programs (ILT and eLearning).
• 3+ years experience leading instructional design and development projects.

Other Qualifications

• Experience with training needs assessment and/or performance consulting.
• Demonstrated proficiency with capture, authoring, and editing tools.
• Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals.
• Demonstrated experience performing task analysis.
• Demonstrated experience creating focused curriculums/training plans.
• Excellent writing and editing skills.
• Ability to work on multiple projects simultaneously, prioritizing tasks to meet key due dates.
• Ability to work well with minimal supervision.
• Advanced knowledge of MS Office Suite and Office 365 applications.

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.