Director, Partner-Integrated Delivery & Launch PMO

Director, Partner-Integrated Delivery & Launch PMO

The Director, Partner-Integrated Delivery & Launch PMO will be part of the Partnerships & Alliances (P&A) Strategy & Operations leadership team, reporting directly to the VP, Partner Strategy & Operations. The position is accountable not only for governing Thomson Reuters' most complex and strategically critical partner launches, but for defining the enterprise standard for what excellent partner launch governance looks like. As Thomson Reuters advances its partner-first strategy, spanning AI alliances with hyperscalers and model providers, Pagero e-invoicing implementation partnerships, and the Corporates Intelligent Compliance Network, this role provides the structure and oversight to ensure launches are executed predictably, risks are identified early, and execution scales through clear, repeatable, and tier-appropriate governance. The ideal candidate combines strategic judgment with operational rigor, bringing the ability to build a PMO from the ground up, design governance models that scale with portfolio growth, and translate launch data and insights into influence over how the company prioritizes, invests in, and grows its partner ecosystem.

About the Role

In this opportunity as Director, Partner-Integrated Delivery & Launch PMO, you will:

PMO Strategy & Function Building

• Define and lead the Partner Launch PMO operating model, scope, and maturity roadmap, establishing the function from the ground up as its founding permanent leader. This includes designing the team structure, tooling, operating cadence, and governance forums required to sustain launch excellence as the P&A partner ecosystem scales.
• Set the strategic direction for how Thomson Reuters governs partner launches across all partner types and levels of complexity, making deliberate design choices about where structured oversight is required, how governance is right sized to each launch, and how the model evolves as the partnership strategy matures.
• Act as a strategic thought partner to the VP, Partner Strategy & Operations on governance design, program and launch portfolio prioritization, and the organizational decisions required to build and sustain a high-performing PMO function.
• Leverage launch performance data, risk trends, and retrospective insights to inform P&A leadership decisions on partner prioritization, launch investment tradeoffs, and targeted improvements to the partnership operating model. Represent the PMO function in P&A leadership forums, contributing to broader strategy discussions and ensuring the PMO perspective meaningfully influences how Thomson Reuters scales, invests in, and governs its partner ecosystem.

Launch Frameworks & Standards

• Own the design, enterprise rollout, and continuous improvement of the partner launch framework, including launch stages and decision gates, readiness criteria, and clearly defined roles and responsibilities across Partner Activation, Business Operations, Program Operations, Legal, Finance, and Segment Partner teams.
• Define tier-appropriate launch models and standard artifacts, including charters, integrated launch plans, risk and issue logs, and transition and handoff documentation, ensuring that proven strategic launch patterns scale effectively to Tier 2 launches without introducing unnecessary overhead.
• Drive organization-wide adoption of the partner launch framework and lead the continuous improvement cycle, embedding disciplined post-launch retrospectives that translate into measurable enhancements to launch governance, processes, and standards on a recurring basis.
• Establish differentiated launch standards tailored to distinct partner archetypes, including AI and technology alliances such as hyperscalers and foundational model providers, implementation and delivery partnerships such as e-invoicing and compliance, and strategic ecosystem partners including global systems integrators, ERP providers, and advisory firms.

Risk-Based Launch Orchestration

• Serve as the central orchestration and governance lead for strategic partner launches, coordinating across Partner Activation, Legal, Finance, Product, and Segment Partner teams to surface, resolve, and escalate launch-blocking risks before they impact timelines or commitments.
• Provide program-level oversight for Tier 2 partner launches when complexity, risk, or visibility warrants involvement, reinforcing that this role defines launch architecture, governance, and risk management rather than acting as a day to day execution proxy for partner managers or activation teams.
• Ensure that no strategic partner launch proceeds with unassigned or unmanaged critical risks, and that all launch-blocking issues are resolved, formally accepted, or escalated to the appropriate decision forum within defined SLAs, including a 48-hour resolution or routing standard.
• Apply structured risk assessment and mitigation frameworks to AI and technology partnership launches, where regulatory requirements, data-sharing considerations, and rapidly evolving partner capabilities introduce heightened uncertainty and enterprise exposure.

Cross-Functional Escalation & Dependency Management

• Serve as the neutral escalation point for launch-critical issues that span Partner Activation, Partner Programs, Partner Operations, Legal, Finance, and Segment Partner teams, ensuring cross-functional alignment and timely resolution.
• Ensure launch risks, dependencies, and key decisions are consistently documented, surfaced early, and resolved with clear ownership, while maintaining a closed-loop feedback mechanism that drives measurable improvements in future partner launch performance.
• Own governance of the Partnership Governance Council, convened monthly or as required, providing structured launch oversight, cross-team dependency resolution, and executive escalation for high-impact and high-risk partner launches.
• Identify, track, and proactively manage critical launch dependencies ahead of go-live to reduce late-stage risk, prevent execution surprises, and support predictable partner launch outcomes.

Strategic Program & Initiative Delivery

• Own delivery discipline for priority Strategy and Operations initiatives that require structured program management and executive oversight, with current focus areas including the Pagero e invoicing partner delivery program and other cross functional initiatives as prioritized by P&A leadership.
• For Pagero implementation partnerships, own program governance for external partner organizations delivering e invoicing and compliance implementation services, including definition of roles and responsibilities, partner readiness criteria, quality and delivery standards, partner capability development, and knowledge transfer to support sustainable, partner led delivery at scale.
• For AI partnership launches, lead launch orchestration for Thomson Reuters' strategic AI portfolio, including hyperscaler alliances and foundational model provider relationships, ensuring each launch meets enterprise compliance, data governance, and commercial standards with clear delineation between Thomson Reuters Professional Services responsibilities and partner delivery lanes.
• Establish and enforce common Strategy and Operations program standards across initiative intake and prioritization, KPI and success criteria definition, and consistent status, risk, and decision tracking across the portfolio.
• Partner closely with Strategic Initiatives and P&A leadership to provide the VP and leadership team with clear, timely visibility into program portfolio health, delivery confidence, and emerging risks across all active initiatives.

About You

You're a fit for the role of Director, Partner-Integrated Delivery & Launch PMO if your background includes:

• 8+ years of progressive experience in program or portfolio management, with at least 3 years in a senior or director-level role managing complex, multi-stakeholder programs in a matrixed global organization
• Demonstrated success building or scaling a PMO function, including designing governance frameworks, establishing operating models, and driving adoption across a complex organization
• Experience managing partner launches or implementation delivery programs in technology, SaaS, or professional services, with a track record of coordinating Legal, Finance, Partner Operations, and go-to-market teams to drive alignment and resolve competing priorities
• Exposure to AI partnership programs, technology alliance management, or hyperscaler and foundational model provider relationships, including familiarity with the compliance, data governance, and commercial complexity these partnerships introduce
• Strong executive presence and proven ability to influence senior stakeholders across multiple organizations without direct authority -- a trusted neutral party who can surface and resolve conflict, hold cross-functional teams accountable, and engage credibly at the VP and C-suite level
• Demonstrated ability to translate launch performance data and risk patterns into strategic insights that shape leadership decisions on partner prioritization and ecosystem investment
• Excellent communication, negotiation, and conflict resolution skills with a collaborative, solutions-oriented mindset and comfort operating in fast-paced, ambiguous environments

Preferred Experience

• Experience managing e-invoicing, tax compliance, or regulatory technology implementation partnerships or partner delivery programs
• Background in launching AI, hyperscaler, or technology alliance partnerships at a global B2B software or content company
• Familiarity with partner ecosystem tools and platforms such as Salesforce PRM, HighQ, OneTrust, CLM platforms, or partner account mapping tools
• PMP, PgMP, or equivalent program management certification